Customer Service Representative – Optum (Remote US)

School Result; Arizona; Remote; USD 22,248 - 39,674; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

401(k) with company contribution

Paid time off

Incentive and recognition programs

Equity stock purchase plan

Job summary

A leading healthcare organization is hiring Customer Service Representatives for a remote role based in Arizona. You will assist patients with scheduling and insurance inquiries while managing a high volume of inbound calls. The ideal candidate should have a high school diploma and 1+ years of experience in a medical environment. Strong computer navigation and communication skills are essential for success in this full-time position. Attractive benefits include health insurance and a 401(k) plan.

Qualifications

• 1+ years of experience in a medical environment using phones and computers.
• Knowledge of medical terminology is preferred.
• Ability to work full-time, Monday–Friday.

Responsibilities

• Handle 50–70 inbound calls daily, identifying customer needs.
• Research complex issues across multiple databases.
• Provide compassionate, solution-oriented customer support.

Skills

Customer service

Computer navigation skills

Active listening

Conflict management

Education

High School diploma/GED or equivalent experience

Job description

Customer Service Representative – Optum (Remote US)

Optum, part of UnitedHealth Group, is hiringCustomer Service Representatives to provide compassionate support to patients and members. This is a remote, full-time role available to candidates residing in Arizona, Nevada, Utah, or New Mexico.

• Job Title: Customer Service Representative I
• Company: Optum (UnitedHealth Group)
• Location: Remote (AZ, NV, UT, NM)
• Salary: $16.15–$28.80/hour (based on experience and local market)
• Contract Type: Full-Time (40 hours/week)
• Schedule: Monday–Friday, 8:00 AM–5:00 PM MST (occasional overtime)

Role Overview

You will answer inbound calls, assist customers with scheduling, insurance, and benefits, and resolve inquiries with empathy and accuracy. This role requires strong computer navigation skills and the ability to manage high call volumes while delivering excellent service.

Key Responsibilities

• Handle 50–70 inbound calls daily, identifying customer needs
• Ask appropriate questions and document information in systems
• Research complex issues across multiple databases
• Partner with support teams to resolve escalated issues
• Schedule patient appointments and update demographics
• Provide compassionate, solution-oriented customer support

Candidate Requirements

• High School diploma/GED OR equivalent experience
• Must be 18+ years old
• 1+ years of experience in a medical environment (phones/computers as primary tools)
• Knowledge of medical terminology
• Strong computer navigation skills (Windows applications)
• Ability to work full-time, Monday–Friday

Preferred

• 1+ years of healthcare experience
• Ability to type 40+ words per minute

Telecommuting Requirements

• Dedicated, private workspace
• Secure handling of sensitive documents
• High-speed internet connection approved by UnitedHealth Group

Soft Skills

• Active listening and rapport-building
• Conflict management in stressful situations
• Comprehensive health, dental, and vision insurance
• 401(k) with company contribution
• Paid time off
• Incentive and recognition programs
• Equity stock purchase plan

How to Apply

Apply directly via UnitedHealth Group’s careers portal. Highlight your healthcare customer service experience, computer navigation skills, and ability to manage high call volumes with empathy.