Customer Service Representative- Onsite

Packard Culligan Water; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

$0 deductible medical insurance

Career growth opportunities

Competitive base pay and commission

401k with employer match

Work-life balance with a consistent schedule

Paid Holidays and competitive PTO

Job summary

A leading water treatment company in Pittsburgh is looking for a Customer Service Representative to join their dynamic team. This role involves effectively communicating with customers, addressing water quality concerns, and handling billing inquiries. The ideal candidate will possess strong communication skills, problem-solving abilities, and the willingness to learn. The company offers a comprehensive benefits package, career growth opportunities, and a consistent work schedule from Monday to Friday.

Qualifications

• Strong communication skills, both verbal and written.
• Quick problem-solving abilities for addressing unique customer needs.
• Meticulous attention to detail to ensure accuracy.
• Willingness to become a water treatment expert through training.
• Proficiency in Microsoft Office, data entry, and documentation.
• Multi-tasking ability with different computer programs.
• Collaborative team player with a friendly demeanor.

Responsibilities

• Effectively communicate our products and services to customers and schedule in-home appointments when applicable.
• Address general water quality concerns and inquiries.
• Handle payments, invoices, billing inquiries, and assist with collections.
• Process daily and monthly administrative tasks as assigned.
• Efficiently schedule deliveries and service appointments.

Skills

Strong communication skills

Problem-solving abilities

Attention to detail

Proficiency in Microsoft Office

Multi-tasking ability

Collaborative team player

Job description

Customer Service Representative (Onsite)

Join Our Dynamic Team! Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Pittsburgh, PA, where our CSRs don't just provide service; they build lasting customer relationships and deliver exceptional experiences.

About Culligan: Culligan of Pittsburgh is a thriving dealership under the esteemed Packard Culligan franchise group. With nearly 80 years of family‑owned and operated excellence, Packard Culligan is an industry leader in commercial and residential water treatment and filtration systems, committed to delivering top‑tier drinking water solutions to our valued customers.

What Culligan Offers:

• Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
• Career growth opportunities through training and development.
• Competitive base pay, commission, and bi‑annual employee incentives.
• 401k with employer match.
• Achieve work‑life balance with a consistent Monday‑Friday 8:00AM‑4:30PM schedule.
• 7 paid Holidays and a competitive PTO package.

Key Responsibilities:

• Effectively communicate our products and services to customers and schedule in‑home appointments when applicable.
• Address general water quality concerns and inquiries.
• Handle payments, invoices, billing inquiries, and assist with collections.
• Process daily and monthly administrative tasks as assigned.
• Efficiently schedule deliveries and service appointments.

Desired Qualities:

• Strong communication skills, both verbal and written.
• Quick problem‑solving abilities for addressing unique customer needs.
• Meticulous attention to detail to ensure accuracy.
• Willingness to become a water treatment expert through training.
• Proficiency in Microsoft Office, data entry, and documentation.
• Multi‑tasking ability with different computer programs.
• Collaborative team player with a friendly demeanor.

Apply today and be a part of our success story!

Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.