Customer Service Representative – ON CALL

HeiTech Services, LLC; Boston (MA); On-site; USD 25,000 - 39,000; Part time

Job summary

HeiTech Services, LLC is recruiting for an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician) to support USCIS ASC operations in Boston, MA. The role focuses on collecting biometric data and delivering courteous service in a government setting.

No fingerprinting experience is required; paid training is provided. The position is casual on-call, with coverage five days a week as needed, and hours are not guaranteed.

Qualifications

• High School Diploma or equivalent.
• Demonstrated experience in customer service.
• Willingness to complete biometrics training and certification within 60 days.

Responsibilities

• Complete biometrics registration for USCIS applicants.
• Verify entrants are approved applicants and visitors per procedures.
• Provide front-line customer service on behalf of HeiTech Services, our partner Amentum and the US Government.
• Interact with applicants professionally and respectfully as a customer of the USCIS ASC.

Skills

Customer service

English

Flexibility

Attention to detail

Multitasking

Education

High School Diploma

Customer service experience

Job description

Join a mission-driven team supporting the United States Citizenship and Immigration Services (USCIS) Application Support Center (ASC) as an ON CALL - Customer Service Representative (Biometrics Fingerprinting Technician). In this customer-facing role, you will assist individuals through the immigration application process by collecting biometric information and providing exceptional service in a professional government environment.

Job Details

No prior fingerprinting experience is required—paid training is provided. Candidates with backgrounds in customer service, administrative support, retail, banking, healthcare, hospitality, or security are encouraged to apply.

• This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position. ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
• All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
• In this position, hours are not guaranteed, and employees are on an “as needed” basis so a steady income stream cannot be guaranteed.
• The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

Requirements

• Must be able to obtain and maintain a government-issued suitability clearance.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
• Ability to hold and grasp applicants’ hands to obtain quality fingerprints
• Ability to work in a high-paced environment with the public
• Ability to type and use basic computer skills
• Successful completion of the biometrics training and certification within 60 days

Minimum Education And Experience Required

• High School Diploma or equivalent
• Demonstrated experience in customer service

Desired Skills

Ability to speak a foreign language

Equal Opportunity Employer

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law. If you require a reasonable accommodation during the application process, please contact us at [e-mail]. HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines.