Customer Service Representative

arrowexterminators; Tennessee; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Generous time off

11 paid holidays

401(k) with company match

Medical, dental and vision insurance

Telemedicine

Life insurance options

Job summary

Arrow Exterminators is hiring a full-time Customer Service Representative in Tennessee to provide outstanding support to customers. This role involves answering calls, solving problems, and ensuring customer satisfaction through various interactions.

Candidates should have a high school diploma, good computer skills, and a willingness to work a minimum of 40 hours a week. The position offers generous benefits like health insurance, paid time off, and a 401(k) plan.

Qualifications

• Working knowledge of Microsoft Office Suite.
• Present a professional appearance.
• Able to work a 40-hour workweek.

Responsibilities

• Serve as the first point of contact for customers.
• Assist in scheduling services, taking payments, and updating customer files.
• Connect with customers via outbound calls.

Skills

Microsoft Office Suite

Problem solving

Customer service

Education

High school diploma or equivalent

Job description

Customer Service Representative

Arrow Exterminators is looking to hire a full‑time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience.

Benefits

• generous time off
• 11 paid holidays
• 401(k) with company match, Roth IRA
• medical, dental and vision insurance
• high deductible HSA
• telemedicine
• disability, cancer, and accident insurance
• health & wellness suite
• company-paid + additional, optional, life insurance

A DAY IN THE LIFE AS A Customer Service Representative

As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success.

Minimum Qualifications

• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a 40‑hour (minimum) workweek
• Willing to work minimal overtime as needed

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active‑duty members of the U.S. Military.

Arrow Exterminators is a Drug‑Free Workplace and performs Pre‑employment Drug Screens and Background Checks on all employees.