Customer Service Representative/ Office Assistant

Lee Hecht Harrison Nederland B.V.; Village of Spring Valley (NY); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Flexible hours

No Saturday shifts

Temporary-to-permanent employment

Multiple locations in NY

Job summary

Lee Hecht Harrison Nederland B.V. seeks an Administrative Assistant to support daily operations in a busy optical office environment in Spring Valley, NY. The role emphasizes customer service, administrative duties, and confidentiality in a healthcare setting.

Flexibility with hours is available, and the position may suit a college student seeking part-time hours or someone aiming for 30–40 hours per week. Location options include Spring Valley, Monsey, and Monroe, NY.

Qualifications

• High school diploma or equivalent is required.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Comfortable using computers and standard office software.
• Ability to prioritize tasks and solve problems independently.
• Strong attention to detail and customer service skills.
• Previous administrative, receptionist, medical office, or optical experience is a plus but not required.

Responsibilities

• Create, update, and process optical orders and payments.
• Assist with insurance verifications and authorizations.
• Maintain both electronic and paper filing systems.
• Perform general administrative duties including scanning, copying, filing, faxing, mailing, and data entry.
• Answer, screen, and direct incoming phone calls and emails.
• Process orders, payments, and customer inquiries accurately and efficiently.
• Assist management with special projects and administrative initiatives.
• Maintain confidentiality of patient and organizational information.
• Follow company policies, procedures, and compliance standards.
• Provide additional administrative support as needed.

Skills

Customer service

Organization

Time management

Verbal communication

Written communication

Computer literacy

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Job description

Customer Service/ Administrative Assistant- Optical Office Support

Locations: Spring Valley, Monsey, and Monroe, NY
Schedule: 30-40 hours per week | 5 days per week | No Saturdays
Hours: Monday-Thursday 11:00 AM-8:00 PM (some flexibility available) and Sundays 10:00 AM-6:00 PM
Employment Type: Temporary with potential for permanent hire

Hourly Rate: $20-21 an hour- some flexibility depending on experience in the field.

Position Overview

We are seeking a friendly, organized, and detail-oriented Administrative Assistant to support daily operations in a busy healthcare/optical office environment. This role is ideal for someone who enjoys providing excellent customer service, handling administrative responsibilities, and working in a fast-paced setting.

The position offers flexible scheduling and may be a great opportunity for a college student seeking part-time hours or someone looking for 30-40 hours per week.

Key Responsibilities

• Create, update, and process optical orders and payments
• Assist with insurance verifications and authorizations
• Maintain both electronic and paper filing systems
• Perform general administrative duties including scanning, copying, filing, faxing, mailing, and data entry
• Answer, screen, and direct incoming phone calls and emails
• Process orders, payments, and customer inquiries accurately and efficiently
• Assist management with special projects and administrative initiatives
• Maintain confidentiality of patient and organizational information
• Follow company policies, procedures, and compliance standards
• Provide additional administrative support as needed

Qualifications

• High school diploma or equivalent required
• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Comfortable using computers and standard office software
• Ability to prioritize tasks and solve problems independently
• Strong attention to detail and customer service skills
• Previous administrative, receptionist, medical office, or optical experience is a plus but not required

What We Offer

• Flexible hours
• No Saturday shifts
• Opportunity for temporary-to-permanent employment
• Multiple work locations available in Spring Valley, Monsey, and Monroe, NY
• Great opportunity for college students or individuals seeking part-time to full-time hours

Pay Details: $20.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.