Customer Service Representative Nights and Weekend

Planet Fitness; West Des Moines (IA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Free Gym Membership

Health insurance

Dental insurance

Vision insurance

Short-term disability insurance

Life insurance

Pet insurance

HSA

Advancement opportunities

Job summary

Planet Fitness in West Des Moines, IA is seeking a Customer Service Representative to greet members, support new member sign-ups, and ensure a positive member experience through superior service.

You will handle front desk tasks, answer calls, assist with tours, process enrollments and changes, forward issues to the club manager, and help maintain a clean, welcoming club environment.

Qualifications

• Honesty and reliability required.
• Strong customer service skills required.
• Basic computer proficiency required.

Responsibilities

• Greet members and prospective members to provide a positive customer experience.
• Handle front desk tasks including answering phones, taking information calls and tours.
• Assist in member check-ins, sign-ups, cancellations and updating accounts.
• Relay member services questions to Club Manager or supervisor as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Teamwork

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours
  • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities