Customer Service Representative Nights and Weekend

ComForCare Home Care (Raleigh, NC); Camarillo (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Appreciation Program

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Advancement Opportunities

Job summary

ComForCare Home Care (Raleigh, NC) is seeking a Customer Service Representative in Camarillo, California. The role focuses on new member sales and ensuring a positive experience by delivering outstanding customer service to members, prospects, and guests.

Key responsibilities include greeting potential members, answering inquiries, facilitating member services, and maintaining club cleanliness. Ideal candidates possess strong customer service skills, honesty, and basic computer skills.

This position offers flexible working hours in a vibrant community-focused environment.

Qualifications

• Strong customer service skills.
• Basic computer proficiency.
• Honesty and good work ethic.

Responsibilities

• Greet and meet potential members.
• Answer phone calls politely.
• Assist with member check-ins and updates.
• Facilitate member services issues.
• Maintain cleanliness of the club.

Skills

Customer Service

Problem Solving

Communication

Listening

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities