Customer Service Representative Nights and Weekend

Planet Fitness; Dubuque (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Health, Dental and Vision Insurance

Short Term Disability Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Dubuque is seeking a Customer Service Representative to greet members, process sign-ups, tours, and answer questions at the front desk, delivering a friendly, high-energy member experience.

The role involves assisting with member check-ins, updating accounts, handling inquiries, and coordinating with the Club Manager on issues, while maintaining clean, welcoming facilities and supporting team members.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members at the front desk to provide a great customer experience.
• Handle front desk tasks including answering phones, taking info calls and tours, and assisting with sign-ups, cancellations, and account updates.
• Facilitate member services questions and escalate to the Club Manager or Team Lead as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Basic computer proficiency

Job description

Benefits:

• Free uniforms
• Training & development
• Employee discounts
• Flexible schedule

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• · Greet/meet potential members, providing a great customer experience.
• · Handle front desk related tasks:
• o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• o Taking info calls and tours
• o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• · Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• · Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• · Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• · Honesty and good work ethic
• · Strong customer service skills
• · Basic computer proficiency

Physical Demands

• · Standing and walking at least 75% of the shift
• · Talking in person or on the phone at least 75% of the shift
• · Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness