Customer Service Representative Nights and Weekend

Planet Fitness; Bismarck (ND); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Training & development

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Bismarck, North Dakota is hiring a Customer Service Representative responsible for delivering superior customer service and handling front desk tasks. The ideal candidate is passionate about creating a positive member experience.

Responsibilities include greeting new members, answering phone calls, assisting with member check-ins, and facilitating member service issues. Strong customer service skills and basic computer proficiency are essential.

This role offers flexible scheduling and several benefits including employee discounts and health insurance.

Qualifications

• Strong customer service skills essential for interacting with members and guests.
• Basic computer proficiency required for front desk tasks.
• Good work ethic and honesty are expected.

Responsibilities

• Greet potential members and provide outstanding customer service.
• Answer phone calls and assist with inquiries.
• Help maintain the cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Good work ethic

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls and tours.
  • Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, empathizes, and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities