Customer Service Representative (Nights)

United Petroleum Transports Inc; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

United Petroleum Transports Inc in Oklahoma City is seeking a Customer Service Representative to coordinate loads, monitor inventories, and communicate with customers to meet expectations. You will maintain data on loads and billing, support safety goals, and collaborate with managers and fleet teams.

Strong communication and organization are required. This role is in a normal office environment with standard equipment; 1 year logistics or 2+ years customer service preferred; typing 35 wpm and

Qualifications

• Attention to detail and problem-solving.
• 1 year in logistics or 2+ years in customer service.
• Excellent verbal and written communication.
• Ability to manage multiple projects and deadlines.

Responsibilities

• Monitor inventories, build loads for customers for delivery by terminals.
• Coordinate, monitor, and oversee logistics with other facilities.
• Maintain data related to loads, confirmations, billing, and issues.
• Communicate with CSC Manager, Operations Managers, and Fleet Managers as directed.
• Record and respond to product service issues and alerts.

Skills

Verbal communication

Written communication

Prioritization

Multitasking

Confidentiality

Professional demeanor

Organizational skills

Interpersonal skills

Attendance & punctuality

Typing 35 wpm

Microsoft Office

Education

High School or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

United Petroleum TransportsJOB DESCRIPTIONTitle: Customer Service RepresentativeDepartment: Customer ServiceLocation: CorporateReports To: Customer Service ManagerFLSA: Non - ExemptShift:Pay Week $:Sunday - 6PM - 4AMMonday - 6PM - 4AMTuesday - OFFWednesday - 6PM - 4AMThursday - 8PM - 6AMFriday - OFFSaturday - OFFNON - Pay Week:Sunday - OFFMonday - OFFTuesday - 6PM - 4AMWednesday - OFFThursday - 4PM - 2AMFriday - 6PM - 4AMSaturday - 6PM - 4AMPurpose:Embrace, promote and achieve the Vision, Values and Mission of the company, and to assist in meeting the Owner’s plan each year. UPT is committed to the Guiding Principles of the Responsible Care initiative and anticipates that all employees will share our commitment by conducting themselves consistent with those principles to make the industry even safer for our employees and communities.Essential Job Functions:Promote safety first in all actions; attend safety meetings and individual meetings regarding safety issues as required, to achieve the Vision and Mission of the company.Monitor inventories, build loads for customers for delivery by terminals, and prioritize deliveries.Provide coordination, monitoring, and oversight of logistics with other facilities.Maintain constant communication with customers to ensure we are meeting the customer’s expectations.Actively participate in a positive manner to implement, support, monitor, and achieve departmental metrics and goals.Maintain a positive work atmosphere by acting and communicating in a manner that facilitates the overall efficiency and success of business operations in order to meet company demands and expectations.Record and maintain data related to loads delivered, such as confirmations, billing, and customer issues.Maintain constant communication with customers to ensure we are meeting the customer’s expectations.Communicate with CSC Manager, Operations Managers (where applicable), and Fleet Managers, as directed.Complete first alert notifications on product service failures.Perform other duties assigned by Customer Service Manager as needed.Minimum Qualifications for Consideration:Requires careful attention to detail and an eye for continuous improvement and problem-solvingHigh School Education or equivalent1 year in logistics or 2+ years in customer serviceKnowledge, Skills and Abilities:Excellent verbal and written communication skillsAbility to prioritize and manage multiple projectsSelf-starter with detail-oriented work habitsAble to maintain confidentialityDisplay professional demeanorExcellent organizational skillsGood interpersonal skills; able to work well with wide range of individualsDemonstrate dependability through good attendance and adherence to timelines and schedulesAbility to type 35 wpmKnowledge of Microsoft Office (Excel, Word, Outlook)Knowledge of basic company employment policies and proceduresPhysical Requirements:Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.Occasional lifting (up to 20 pounds).Working Conditions:Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.