Customer Service Representative - National Sales (Hybrid: Onsite & Remote) (Southeast Region)

US FOODS; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading company in the foodservice industry as a Customer Service Representative! This hybrid role offers the flexibility of remote work with occasional onsite presence. You will be the vital link between customers and the sales team, ensuring top-notch service and satisfaction. Your responsibilities will include managing customer inquiries, processing orders, and resolving issues efficiently. With a strong focus on promoting from within, this company offers excellent training and career growth opportunities. If you have a passion for customer service and want to be part of a dynamic team, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 3+ years of customer service experience in a call center environment.
• Proficiency in Microsoft Word and Outlook is required.

Responsibilities

• Handle inbound and outbound calls to provide product and service information.
• Maintain records of customer interactions and resolve service issues.
• Coordinate same-day deliveries and address customer inquiries.

Skills

Verbal Communication

Problem-Solving

Microsoft Word

Microsoft Outlook

CRM/Phone Technology

Education

High School Diploma

Bachelor's Degree

Tools

CRM Software

Phone Technology

Job description

ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE

Join Our Community of Food People!

This position is hybrid, involving approximately 90% remote/virtual work and 10% onsite at distribution center offices located throughout the Southeast Region of the United States, including Hurricane WV, Salem VA, Raleigh NC, Charlotte NC, Fort Mill SC, Lexington SC, Port Orange FL, Boca Rotan FL, Tampa FL, Marrero LA, Flowood MS, Montgomery AL, Little Rock AR, Memphis TN, Alcoa TN, Norcross GA, and Fairburn GA, within a 50-mile radius of these locations.

The role typically requires onsite presence about once a month or occasionally for training sessions.

Responsibilities include providing contact and liaison services between National Sales customers and the sales team, processing incoming orders, and responding to customer inquiries promptly. The role involves working within established guidelines to meet service objectives aligned with customer expectations, company policies, and profit and quality standards. It also includes backing up the Sales Coordinator role.

Become a US Foods Associate!

Ready to build a career with a leading company in the foodservice industry? We help YOU make it!

Starting pay for our Customer Service Reps ranges from $17.50 to $19.50 per hour, depending on experience and location within the Southeast region.

Schedule: Monday - Friday, 8 am - 4:30 pm

Benefits: Full US Foods Benefits from Day 1! Medical, dental, vision, 401K, life insurance, and more!

US Foods is one of the largest food distributors, known for promoting from within, providing excellent training programs, and fostering continuous improvement.

Main Responsibilities of the Job

• Handling inbound and outbound calls to provide product and service information, take orders, and address complaints.
• Maintaining records of customer interactions, inquiries, complaints, and actions taken.
• Resolving service or billing issues and ensuring appropriate changes are made.
• Communicating with customers regarding inquiries, claim results, or adjustments, and escalating unresolved issues.
• Assessing complaints and investigating causes.
• Coordinating same-day deliveries and pickups, and responding to related questions.
• Responding to product inquiries and sharing information about new or additional services or products.
• Handling returns, recalls, and withdrawals, including invoice processing.
• Recommending process improvements to prevent future issues.

Relationships

Internal: Sales, Operations, Distribution, Support

External: Customers

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.
• Minimum of three years customer service experience in a call center environment; food service distribution experience is a plus.
• Excellent verbal communication and problem-solving skills required. Proficiency in Microsoft Word and Outlook required. CRM/Phone technology experience preferred.

This role includes overtime compensation and may offer additional benefits such as health insurance, pre-tax accounts, retirement plans, paid time off, disability insurance, employee stock purchase plan, and life insurance. For more details, visit our benefits page.

Compensation varies based on experience, education, skills, location, and legal factors. The base pay range is approximately $17 to $25 per hour.

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***