Customer Service Representative - National Remote at UnitedHealth Group Phoenix, AZ

Itlearn360; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare delivery seeks a Customer Service Representative for a fully remote position. The role involves assisting patients and providers through inbound and outbound calls, requiring empathy and strong communication skills. Comprehensive training and flexible hours are provided, with a competitive hourly pay based on experience.

Benefits

Comprehensive benefits

Incentive programs

Opportunities for career growth

Qualifications

• At least 1 year of experience in a high-volume call center.
• Availability to work during business hours (7:00am - 7:00pm CST).

Responsibilities

• Handle 30-45 calls daily and assist customers.
• Document interactions and research issues.

Skills

Empathy

Active Listening

Problem Solving

Computer Applications Proficiency

Education

High School Diploma or GED

Job description

Customer Service Representative - National Remote Job at UnitedHealth Group, Phoenix, AZ

UnitedHealth Group is seeking a Customer Service Representative for a remote position within the divvyDOSE division, part of the Optum family of businesses. We are dedicated to reimagining healthcare by simplifying medication delivery and providing personalized packages at no additional cost. Our team includes pharmacists, pharmacy technicians, and support staff passionate about health and wellness.

Job Description

As a Customer Service Representative, you will handle inbound and outbound calls from patients and providers, assisting with medication orders, addressing concerns, and updating provider information. Empathy and positive interaction are essential to foster strong relationships. The role involves researching complex issues, documenting interactions, and meeting quality and productivity standards.

Responsibilities

• Answer 30-45 calls daily, identify customer needs, and provide assistance
• Ask questions, listen actively, and document information accurately
• Research issues across multiple databases and collaborate with support resources
• Resolve issues on the first call when possible
• Maintain customer retention and contribute to SOP updates

Qualifications

• High School Diploma or GED
• At least 1 year of experience in a high-volume call center
• Proficiency with computer applications and navigating complex systems
• Availability to work during business hours (7:00am - 7:00pm CST, weekdays, and Saturdays)

Work Environment & Compensation

This is a full-time remote position with flexible hours, including occasional overtime and weekends. Training is provided virtually over several weeks. The hourly pay ranges from $16.00 to $28.85, depending on experience and location.

Additional Details

Applicants must have a dedicated home workspace, high-speed internet, and the ability to keep sensitive documents secure. The company offers comprehensive benefits, incentive programs, and opportunities for career growth. The application will remain open for at least 2 business days or until enough candidates are identified.

Equal Opportunity Employment

UnitedHealth Group is committed to diversity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, gender, or other protected characteristics.