Customer Service Representative - National Remote

Freddie Mac; Dallas (TX); Remote; Full time

Job summary

An established industry player in healthcare services is seeking a dedicated Customer Service Representative for a national remote role. This position offers the chance to act as a patient advocate, assisting individuals with their claims and benefits inquiries. With a focus on health equity, you will be part of a supportive and inclusive work environment. The role includes structured training and opportunities for career advancement, making it an excellent fit for those passionate about helping others. If you're ready to make a difference and thrive in a flexible work setting, this opportunity is for you.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Structured on-the-job training

Flexibility to telecommute

Qualifications

• 2+ years of customer service experience in healthcare settings.
• Experience using Electronic Medical Records systems is essential.

Responsibilities

• Act as a patient advocate to resolve claims and benefits issues.
• Handle an average of 50 calls per shift, addressing inquiries.

Skills

Customer Service

Patient Advocacy

Communication Skills

Problem Resolution

Bilingual Fluency

Education

High School Diploma / GED

Tools

Electronic Medical Records system

Multi-line Telephone

EPIC system

Job description

Customer Service Representative - National Remote

Employer Industry: Healthcare Services

Why consider this job opportunity:

1. Salary up to $28.85 per hour
2. Comprehensive benefits package including equity stock purchase and 401k contribution
3. Opportunity for career advancement and growth within the organization
4. Flexibility to telecommute from anywhere within the U.S.
5. Supportive and inclusive work environment focused on health equity
6. Structured on-the-job training provided for new employees

What to Expect (Job Responsibilities):

1. Act as a patient advocate to resolve issues related to claims, benefits, and access
2. Assist patients with inquiries and provide necessary education on services
3. Handle an average of 50 calls per shift, addressing routine and complex inquiries
4. Collaborate with supervisors and other departments to ensure effective problem resolution
5. Document caller questions and resolutions accurately to maintain service quality

What is Required (Qualifications):

1. High School Diploma / GED or equivalent work experience
2. Minimum of 2 years of customer service experience in a healthcare or medical setting
3. At least 2 years of experience using an Electronic Medical Records system
4. Minimum of 1 year of experience operating a multi-line telephone
5. Flexibility to work an 8-hour shift during normal business hours, including weekends and holidays

How to Stand Out (Preferred Qualifications):

1. Experience working with the EPIC system
2. Bilingual fluency in English and any of the following languages: Spanish, Farsi, Tagalog, Vietnamese, Mandarin, or Korean

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.