Customer Service Representative - Nashville

Hiller Heating and AC; Nashville (TN); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

401k plan with company match

Job summary

Hiller Heating and AC in Nashville, TN is hiring a customer care specialist to support a high-volume home service operation. You will respond to incoming calls, offer appointment windows, and schedule maintenance visits to ensure timely, quality service.

The role emphasizes courtesy, adherence to a Call Script, accurate data entry, and meeting daily quotas. A HS diploma or GED is required and pre-employment drug screens and background checks will be conducted. Benefits accompany year-round work.

Qualifications

• HS diploma or GED required.
• Pre-employment drug screens and background checks required.

Responsibilities

• Respond to incoming customer calls with courtesy, offering appointment windows and lead times.
• Engage in outbound calling to secure scheduled calls and club memberships.
• Follow Call Script for quality and efficiency in responses to customers.
• Maintain daily call counts to meet quotas.
• Maintain accurate information in the customer database.
• Ensure Club Memberships are renewed and maintenance appointments scheduled.
• Coordinate with Dispatch to schedule service calls and debrief technicians.
• Resolve customer concerns promptly with clear communication.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or GED

Job description

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Company Overview

Hiller’s 17 locations across 4 states proudly offer a 100% satisfaction guarantee of high‑quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces and a fleet of over 600 vehicles.

Why Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career and family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

• Our Family Owned & Care Culture
• Our Values
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year‑round work – No Layoffs
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state‑of‑the‑art facility

Benefits

• Medical, Dental & Vision insurance
• Long and Short‑term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

Compensation

$16 - $20 an hour

Job Responsibilities

• Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
• Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
• Follow Customer Care “Call Script” for quality and efficient responses to customers.
• Maintain required daily call counts to meet daily, weekly and monthly quotas.
• Maintain complete, accurate and updated information in the customer database.
• Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
• Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Perform other duties as assigned.

Requirements

• A High School diploma or general education degree (GED) required.
• Applicants will be required to undergo pre-employment drug screens and background checks.

Hiller is an EEOC employer.

We sincerely thank all applicants in advance for submitting their interest in this position.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!