Customer Service Representative - Montgomery Mall

Nordstrom, Inc.; Potomac (MD); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical/ Vision/ Dental

Retirement plan

Paid Time Away

Life Insurance

Disability insurance

Merchandise Discount

Employee Assistance Program

Job summary

Nordstrom, Inc. is seeking a Customer Service Associate in Potomac, MD to provide friendly service, handle returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and help maintain a positive team environment while upholding privacy and security standards.

The role requires strong relationship-building, multi-device proficiency, and excellent communication. Hours include evenings and weekends, with competitive hourly pay.

Qualifications

• Strong customer service and relationship-building abilities.
• Proficiency with Windows, iOS and Android devices.
• Clear communication and interpersonal skills.
• Ability to train new hires on POS/register processes.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide friendly service and resolve returns, support order pickup and transactions.
• Process transactions accurately using POS and store systems.
• Troubleshoot customer concerns with empathy and solutions-focused approach.
• Build relationships with teammates and contribute to a positive team environment.
• Protect customer privacy and security through education and compliance.
• Promote Nordstrom Loyalty and new tools to enhance customer and employee experience.
• Hours vary, including evenings and weekends.

Skills

Customer service

POS systems

Communication

Training new hires

Multi-tasking

Technical aptitude

Tools

POS software

Job description

Job Description

Do you get energized by connecting with people and finding creative ways to help? In this role, you'll be at the heart of the Nordstrom customer experience by providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and even mentoring new employees on the register. Every interaction is yours to own, and your ability to build trust with customers and teammates is what makes you stand out.

A day in the life…

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience
• Hours vary based on business needs, including evenings and weekends

You own this if you have…

• Strong ability to build relationships with customers, peers, and leaders
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication and strong interpersonal skills
• Ability to train and deliver POS/register training to support onboarding of new hires
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong ownership, accountability, and follow-through
• Physical Requirements:
  • Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
  • Frequent use of hands for grasping, fine manipulation, pushing and pulling
  • Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
  • Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$18.65 - $19.40 Hourly

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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