Customer Service Representative- Monday Thru Friday 7:00 p.m. to 4:30 a.m.

TridentCare; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A leading healthcare services provider is seeking customer service professionals to join their team. This role involves processing customer orders and providing top-notch service in a remote setting. Candidates should have strong customer service skills and a high school diploma, with opportunities for professional growth and a comprehensive benefits package, including health insurance and paid time off.

Benefits

Competitive wage

Health insurance after 30 days

Two weeks of vacation time and 8 paid holidays

Same-day pay option

Supportive work environment

Qualifications

• Strong customer service skills with effective communication.
• Proficiency in computer skills and typing 35-40 WPM.
• Ability to prioritize multiple tasks.

Responsibilities

• Receive and process customer orders by telephone.
• Handle an average of 110 customer interactions per eight-hour shift.
• Document all activity accurately in the DDF system.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or equivalent

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive wage with a robust benefits package for full-time employees
- Health insurance available after just 30 days of employment
- Two weeks of vacation time along with 8 paid holidays
- Same-day pay option available for greater financial flexibility
- Opportunity to work remotely with a minimum requirement of high-speed internet
- Supportive work environment focused on customer satisfaction and professional development

What to Expect (Job Responsibilities):
- Receive and process customer orders by telephone, ensuring prompt and courteous service
- Handle an average of 110 customer interactions per eight-hour shift after four months
- Solve routine and complex customer service problems, escalating issues as necessary
- Document all activity accurately in the DDF system for tracking and reporting
- Maintain effective operation of the phone system while adhering to work schedules

What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or equivalent
- Strong customer service skills with the ability to communicate effectively
- Ability to work independently and collaboratively within a team
- Proficiency in computer skills and ability to type 35-40 words per minute
- Strong organizational skills with the ability to prioritize multiple tasks

How to Stand Out (Preferred Qualifications):
- Experience with medical terminology is a plus but not required
- Flexibility and adaptability to change within a fast-paced environment

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