Customer Service Representative - Mobile

Kedia Corporation; Mobile (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading business services provider is looking for a Customer Service Representative in Mobile, Alabama. The role involves assisting customers with inquiries and complaints while maintaining records of interactions. Successful candidates will possess strong communication skills, a proactive attitude, and the ability to handle disputes effectively. Experience with contact center software is preferred, and the position offers a dynamic workplace environment aimed at fostering growth and innovation.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to analyze and evaluate customer information.
• Proactivity in assisting customers and resolving issues.

Responsibilities

• Provide information, take orders, and resolve complaints.
• Keep detailed records of customer interactions.
• Determine charges and arrange for billing.
• Handle unresolved customer grievances.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Spreadsheet software

Job description

Overview

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field.

Position

Customer Service Representative - Mobile (Contract)

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers\' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Tools and Technology

Tools used in this occupation: Autodialers; Autodialing systems; Predictive dialers; Automated attendant systems; Voice broadcasting systems; Automatic call distributor ACD; Scanners; Standalone telephone caller identification; Calling line identification equipment; Dialed number identification systems (DNIS).

Technology used in this occupation: Contact center software (e.g., Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email); Customer relationship management (CRM) software; Electronic mail software; Network conferencing software; Spreadsheet software; Knowledge bases; Other related tools listed in the original description.

Knowledge, Skills & Abilities

Knowledge — Customer and Personal Service; Clerical; English Language.

• Active Listening — Giving full attention to what others are saying, understanding points, asking appropriate questions, and not interrupting.
• Speaking — Communicating information effectively.
• Service Orientation — Proactively helping people.
• Persuasion — Persuading others to adopt a point of view.
• Reading Comprehension — Understanding written documents.
• Critical Thinking — Analyzing and evaluating information.
• Writing — Communicating in writing for the audience.
• Coordination — Adjusting actions with others.
• Social Perceptiveness — Understanding others\' reactions.
• Negotiation — Reaching agreements between parties.

Abilities — Oral Comprehension; Oral Expression; Speech Clarity; Speech Recognition; Written Expression; Near Vision; Problem Sensitivity; Written Comprehension; Deductive Reasoning; Inductive Reasoning.

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.