Customer Service Representative (Loan Consultant II)

Lendmark Financial Services LLC; Katy (TX); In loco; USD 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Dental

Vision benefits

Paid time off

Paid holidays

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Critical care (optional)

Auto insurance (optional)

Home insurance (optional)

Pet insurance (optional)

Other ancillary insurance options (opt

Descrizione del lavoro

Lendmark Financial Services is seeking a Loan Consultant II to deliver exceptional customer experiences while providing personal loan solutions. The role emphasizes building a customer base via sales, loan extensions, and merchant referrals, with emphasis on compliance and monthly goal attainment.

Responsibilities include greeting clients, processing verifications, approving loans within limits, handling collections, and actively marketing branch products.

Competenze

• High School Diploma or GED required; some college preferred.
• 2–4+ years in consumer finance or related experience.
• Ability to handle cash, use computers, and serve customers.
• Excellent communication and self‑management skills.

Mansioni

• Greet and assist visitors, process verifications and record info.
• Process payments and advise on loan approvals.
• Approve loans within lending limits and close loans.
• Handle account activity for collections and maintain records.
• Market branch products and services to customers.
• Perform other duties as assigned by management.

Conoscenze

Customer service

Communication skills

Cash handling

Team collaboration

Formazione

High School Diploma or GED

Associates or Bachelor’s Degree (preferred)

Strumenti

Microsoft Windows

Excel

Word

Descrizione del lavoro

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes:

• medical
• dental
• vision benefits
• paid time off
• paid holidays
• 401(k)
• life insurance
• long-term disability
• tuition assistance
• an employee assistance program

We also offer optional benefits such as:

• critical care
• auto
• home
• pet insurance
• other ancillary insurance options

GENERAL SUMMARY

The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.

MAJOR DUTIES/RESPONSIBILITIES

• Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
• Process payments, distributions, and make recommendations regarding loan approvals.
• Approve loans up to established lending limits and complete loan closings.
• Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
• Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
• Actively market all branch products and services to individuals.
• Perform all other duties as assigned by management.

BASIC REQUIREMENTS

• High School Diploma or GED from accredited institution
• 2-4 plus years consumer finance or related experience
• Cash handling; computer skills; customer service skills
• Ability to work with minimum supervision
• Excellent communication skills
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS

• Associates or Bachelor’s Degree
• Bilingual, Spanish/English

COMPENSATION

The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate. This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORK ENVIRONMENT

Office Environment If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us! Since 1996, with over 25 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states from coast to coast, Lendmark continues to grow with superior, reliable and consistent financial services that make a difference in people’s lives.