Customer Service Representative (Loan Consultant II)

Lendmark Financial Services LLC; Guntersville (AL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Critical care (optional)

Auto insurance (optional)

Home insurance (optional)

Pet insurance (optional)

Other ancillary insurance options (opt

Job summary

Lendmark Financial Services LLC in Guntersville, Alabama seeks a Loan Consultant II to deliver exceptional customer experience while proposing personal loan solutions. You will build a customer base through sales, loan extensions, and referrals, with emphasis on accuracy and compliance.

The role requires handling loan processes, approvals up to limits, payments, documenting transactions, and actively promoting branch products. Strong communication and cash handling skills are essential.

Qualifications

• High school diploma or GED required; relevant experience preferred.
• 2-4+ years consumer finance or related experience.
• Strong customer service and cash handling skills.

Responsibilities

• Greet and assist visitors and callers; process verifications and record information.
• Process payments and loan distributions; advise on loan approvals.
• Approve loans up to limits and complete closings.
• Handle collection accounts with calls and meetings.
• Prepare reports and maintain documentation; manage cash drawer and deposits.
• Actively market branch products and services to customers.

Skills

Customer service skills

Cash handling

Computer skills

Communication skills

Education

High School Diploma or GED

Associates or Bachelor’s Degree

Tools

Microsoft Windows

Microsoft Excel

Microsoft Word

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”

Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes:

• medical
• dental
• vision benefits
• paid time off
• paid holidays
• 401(k)
• life insurance
• long-term disability
• tuition assistance
• an employee assistance program

We also offer optional benefits such as:

• critical care
• auto
• home
• pet insurance
• other ancillary insurance options

GENERAL SUMMARY

The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.

MAJOR DUTIES/RESPONSIBILITIES

• Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.
• Process payments, distributions, and make recommendations regarding loan approvals.
• Approve loans up to established lending limits and complete loan closings.
• Handle account activities related to collection accounts, including phone calls and face to face communications with customers.
• Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.
• Actively market all branch products and services to individuals.
• Perform all other duties as assigned by management.

BASIC REQUIREMENTS

• High School Diploma or GED from accredited institution
• 2-4 plus years consumer finance or related experience
• Cash handling; computer skills; customer service skills
• Ability to work with minimum supervision
• Excellent communication skills
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS

• Associates or Bachelor’s Degree
• Bilingual, Spanish/English

COMPENSATION

The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate. This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORK ENVIRONMENT

Office Environment If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us! Since 1996, with over 25 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states from coast to coast, Lendmark continues to grow with superior, reliable and consistent financial services that make a difference in people’s lives.