Customer Service Representative (Loan Consultant II)

Lendmark Financial Services; Dundalk (MD); On-site; USD 30,000 - 33,000; Full time

Job summary

Lendmark Financial Services, LLC. in Dundalk, MD seeks a Loan Consultant II to deliver exceptional customer experiences while offering personal loan solutions. You will grow the customer base through sales, loan extensions and merchant referrals.

The role requires handling loans and payments, verifying information, and maintaining accurate records, with a focus on meeting monthly goals and compliance.

Qualifications

• High School Diploma or GED from accredited institution.
• 2–4+ years consumer finance or related experience.
• Cash handling; computer skills; customer service skills.
• Ability to work with minimum supervision.
• Bilingual, Spanish/English is preferred.

Responsibilities

• Greet, assist and solicit individuals entering the office and by phone.
• Process payments and record information; review credit and employment verifications.
• Approve loans up to lending limits and complete closings.
• Handle account activities for collections and communicate with customers.
• Prepare reports and maintain documentation; operate cash drawer and deposits.
• Actively market branch products and services.

Skills

Cash handling

Customer service

MS Windows

Excel

Word

Communication skills

Self supervision

Education

High school diploma or GED

Associate or Bachelor's degree

Tools

MS Excel

MS Word

MS Windows

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.GENERAL SUMMARY:The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.MAJOR DUTIES/RESPONSIBILITIES:Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained.Process payments, distributions, and make recommendations regarding loan approvals.Approve loans up to established lending limits and complete loan closings.Handle account activities related to collection accounts, including phone calls and face to face communications with customers.Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch.Actively market all branch products and services to individuals.Perform all other duties as assigned by management.BASIC REQUIREMENTS:High School Diploma or GED from accredited institution2-4 plus years consumer finance or related experienceCash handling; computer skills; customer service skillsAbility to work with minimum supervisionExcellent communication skillsProficient working knowledge of Microsoft Windows, Excel and Word ApplicationsPREFERRED/DESIRED QUALIFICATIONS:Associates or Bachelor’s DegreeBilingual, Spanish/EnglishCOMPENSATION:The salary range for this position is $22.00 - $24.00 an hour based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.WORK ENVIRONMENT:Office EnvironmentIf you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!