Customer Service Representative Lead

Ryder System, Inc.; Locust Grove (GA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

Ryder System, Inc. in Locust Grove, GA is seeking a Customer Service Representative Team Lead to oversee the CS department and ensure adherence to Ryder policies while delivering exceptional service.

The role requires leading a team, coordinating with customers, and guiding daily CS tasks. The ideal candidate has at least 3 years of customer service experience in a warehouse setting and prior supervisory/leadership experience, with strong communication and problem-solving skills.

Qualifications

• H.S. diploma/GED required.
• Three (3) years or more customer service experience within a warehouse required.
• Three (3) years or more experience as a supervisor or lead required.

Responsibilities

• Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.
• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.
• Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.
• Assist with training employees in processes when necessary.
• Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.
• Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.

Skills

Leadership

Problem solving

Verbal & written comms

Organizational skills

Education

HS diploma/GED

Job description

Job Description

MOVE YOUR CAREER FORWARD WITH RYDER! Be a vital player for one of the largest and most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! We are immediately hiring a Customer Service Representative Team Lead in Locust Grove, GA for our Supply Chain Solutions division.

Pay Type: Hourly Pay: $24/hr Schedule: Monday-Friday 7:00am-3:30pm

Summary

Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.

Essential Functions

• Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.
• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.
• Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.
• Assist with training employees in processes when necessary.
• Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.
• Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.

Additional Responsibilities

Performs other duties as assigned.

Skills and Abilities

• Demonstrates excellent judgment and decision making skills
• Ability to effectively solve problems and challenges that satisfy customers
• Strong verbal and written communication skills
• Excellent organizational skills

Qualifications

• H.S. diploma/GED required
• Three (3) years or more customer service experience within a warehouse required
• Three (3) years or more experience as a supervisor or lead required
• Travel None
• DOT Regulated None

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Explore our current opportunities and discover how you can build a rewarding career with a company committed to innovation, safety, and success.

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

Compensation Information

Pay Type: Hourly Minimum Pay Range: 24.00 Maximum Pay Range: 24.00

Benefits Information

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity Statement

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Job Category

Customer Service

Additional Notes

EOL: Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act