Customer Service Representative l

ProAmpac Holdings, Inc.; Granite City (IL); Hybrid; USD 34,000 - 39,000; Full time

Job summary

ProAmpac Holdings, Inc. in Granite City, IL is seeking a Customer Service Specialist to engage with customers, advise on products, and manage inquiries by phone and email.

You will oversee order fulfillment, document complaints, and coordinate with sales, production, logistics to ensure on-time delivery. This role requires strong communication and organizational skills in a fast-paced environment.

Qualifications

• HS/GED required; AS preferred.
• 2-4 years' experience in a related field preferred.
• This position has no leadership duties.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.

Responsibilities

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
• Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
• All other duties as assigned.

Skills

Customer service

Communication

Time management

Microsoft Office

Education

HS/GED

AS preferred

Tools

Microsoft Visio

Outlook

PowerPoint

Excel

Job description

Description

Essential Duties and Tasks

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodation may be made, upon request, to enable individuals with disabilities to perform the essential functions.

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
• Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
• All other duties as assigned.

Qualifications, Education and Experience

• HS/GED required; AS preferred
• 2-4 years' experience in a related field experience in a related field preferred.
• This position has no leadership duties.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establish priorities to meet deadlines.
• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

Additional Details

• Work Hours - Monday to Friday 8am to 4pm
• Hybrid position at Granite City, IL or White House, TN facility
• First 90 days onsite, after 90 days 3 days in office and 2 days remote
• Up to 10% of travel required
• Pay range - $25 to $28 per hour depending on experience and education

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category: Customer Service Full-Time