Customer Service Representative - Kohler Ventures - (req68736)

Sterling Kohler; Kohler (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading home products company is seeking a Customer Service Representative to provide exceptional support remotely. The role involves assisting customers through various channels, troubleshooting technical issues, and documenting interactions. Ideal candidates should have 3+ years of experience in customer service, strong written communication skills, and comfort with technology. Join a dynamic team committed to improving customer experience.

Benefits

Competitive total rewards package

Career growth and development opportunities

Diverse and inclusive workplace

Qualifications

• 3+ years of customer service experience in the consumer product space.
• Experience with connected hardware and mobile applications.
• Ability to provide service via phone, chat, and video.

Responsibilities

• Provide customer support through multiple channels.
• Assist with installation and troubleshooting.
• Document and report issues to improve customer experience.

Skills

Customer service experience

Technical troubleshooting

Excellent written communication skills

Ability to multitask

Positive attitude

Education

High school diploma

Bachelor’s degree

Tools

Salesforce

Job description

Customer Service Representative - Kohler Ventures

Location: Remote, within 75 miles Kohler, WI

Opportunity

Kohler Ventures is an independent company wholly-owned by Kohler Co., a global leader in the manufacture of kitchen and bath products, tile and home interiors, and an international host to award-winning hospitality and world-class golf destinations. Our mission is to build new digital businesses that empower consumers to lead healthier lives. We explore how familiar experiences can be enhanced and innovations developed through the integration of leading-edge technology, science, and design.

We are seeking a Customer Service Representative to help us provide unparalleled support to customers over phone, emails, chat, and video calls. You will be responsible for being the voice of Kohler Ventures, ensuring that each customer has an above and beyond experience with the brand.

Specific Responsibilities

• Provide best-in-class customer experience through calls, emails, chat, and video calls
• Assist with installation and utilization of product and advanced troubleshooting for technical issues
• Become an expert in Kohler Ventures’ internal systems, navigating multiple computer windows and software systems including the CRM platform, Salesforce, and website
• Act as the voice of Kohler Ventures, thinking proactively of solutions and finding opportunities to go above and beyond for customers
• Work closely with other members of the Kohler Ventures team, documenting and reporting issues, triaging escalations, and looking for ways to improve each customer’s experience

Skills/Requirements

• High school diploma or an equivalent is required. Bachelor’s degree preferred
• 3+ years of customer service experience required in the consumer product space
• Experience providing customer support for connected hardware consumer products and mobile applications with the ability to guide users through troubleshooting protocols
• Experience working for wellness or tech startup a plus
• Excellent written communication skills – strong fluency in English, excellent diction, refined and polished writing
• Comfortable in a fast-paced environment, taking back-to-back phone calls and multitasking between interaction channels
• Comfortable providing customer service on video as needed in addition to traditional methods such as phone and chat
• Proven ability to stay focused on the customer and maintain the reputation of the brand at all times
• Technical mindset with an ability to acquire skills in technical troubleshooting and an eagerness to problem solve
• Positive, can-do attitude with a strong sense of ownership and no-task is too big or too small mindset
• Availability to work a schedule based on business needs that may include nights, weekends, and public holidays
• Travel requirement: ~ 5%
• A hard-wired internet connection directly from an internet service provider with a minimum download speed of 10 Mbps download and 3 Mbps upload, with less than 150 ms latency
• A quiet and private home workspace is critical

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

Equal Employment Opportunity

Kohler Co. is an equal opportunity/affirmative action employer. Applicants must be authorized to work in the US without requiring sponsorship now or in the future.