Customer Service Representative Job in Aberdeen, Washington (Onsite)

StomCrafts; Aberdeen (WA); On-site; USD 22,041 - 39,950; Full time

Benefits offered by this job

Paid training

401(k)

Paid time off

Stock purchase

Job summary

UnitedHealth Group is hiring a Customer Service Representative for its Optum Insight team in Aberdeen, Washington. This is a full-time onsite role supporting insurance authorization processes and patient eligibility verification.

The candidate will communicate with healthcare providers, resolve account issues, and coordinate with hospital departments. Training is provided, and the position offers opportunities for long-term career growth within a leading healthcare organization.

Qualifications

• High School Diploma or equivalent.
• 1 year healthcare authorization or customer service experience preferred.
• Experience with patient registration and insurance verification is helpful.

Responsibilities

• Verify patient insurance eligibility.
• Obtain insurance pre-authorizations.
• Communicate with insurance carriers.
• Research and resolve authorization issues.
• Coordinate daily with hospital departments.
• Assist patients with account-related questions.
• Update customer records accurately.
• Use company systems to process healthcare information.
• Complete assigned administrative duties.
• Follow company policies and compliance standards.

Skills

Customer service

Verbal communication

MS Windows

Insurance verification

Education

High School Diploma

Job description

Company: UnitedHealth Group (Optum Insight)
City: Aberdeen, Washington
Job Type: Full-time
Experience Level: Entry Level to Mid-Level
Salary: $16 – $29 per hour
Deadline: Not stated
Status: Open

JOB OVERVIEW

UnitedHealth Group is hiring a Customer Service Representative to join its Optum Insight team in Aberdeen, Washington.

This is a full-time onsite position for candidates who enjoy helping people while working in the healthcare industry.

The successful candidate will support insurance authorization processes, verify patient insurance eligibility, communicate with healthcare providers, and help resolve account-related issues.

The role also involves occasional interaction with patients and close coordination with hospital departments.

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Employees work Monday through Friday during normal business hours, with occasional overtime when required.

New hires receive two weeks of paid on-the-job training to help them understand the systems and daily responsibilities.

This opportunity is suitable for individuals who already have healthcare authorization or insurance verification experience and want to build a long-term career with one of the largest healthcare organizations in the United States.

COMPANY OVERVIEW

UnitedHealth Group is one of the world’s largest healthcare and health insurance companies, serving millions of individuals through its healthcare services and technology businesses.

Optum Insight, one of its major divisions, focuses on improving healthcare data, simplifying administrative processes, and helping healthcare providers deliver better patient care.

The company has built a strong reputation for investing in technology, employee development, healthcare innovation, and customer service.

It offers career growth opportunities, comprehensive employee benefits, retirement programs, and professional training for employees across many departments.

JOB RESPONSIBILITIES

• Verify patient insurance eligibility.
• Obtain insurance pre-authorizations.
• Communicate with insurance carriers.
• Research and resolve authorization issues.
• Coordinate daily with hospital departments.
• Assist patients with account-related questions.
• Update customer records accurately.
• Use company systems to process healthcare information.
• Complete assigned administrative duties.
• Follow company policies and compliance standards.

JOB REQUIREMENTS

• High School Diploma, GED, or equivalent experience.
• Must be at least 18 years old.
• At least 1 year of healthcare authorization experience.
• Experience with patient registration and insurance verification.
• Comfortable using Windows computers and learning new software.
• Ability to work full-time onsite in Aberdeen, Washington.
• Available Monday to Friday between 8:00 AM and 5:00 PM PST.
• Willing to work occasional overtime.
• Good written and verbal communication skills.
• Customer service experience is preferred.
• Healthcare billing or insurance processing experience is an advantage.
• Experience using insurance websites is beneficial.
• Basic Microsoft Excel skills, including sorting, filtering, and editing data.
• Must pass a pre-employment drug test.
• Eligible to work under company employment requirements.

Benefits may include:

• Competitive hourly pay.
• Paid training.
• Retirement savings with 401(k).
• Employee recognition programs.
• Stock purchase opportunities.
• Paid time off.

INDUSTRY CONTEXT

Healthcare customer service continues to be one of the most stable career sectors because medical services are always needed.

Customer service professionals in healthcare help patients receive the care they need while supporting hospitals and insurance providers.

Working in this industry allows employees to develop valuable administrative, communication, and healthcare knowledge that can lead to future career growth.

While healthcare can sometimes be fast-paced, it also provides meaningful work that helps improve patient experiences every day.

WORK ENVIRONMENT

This position is fully onsite at UnitedHealth Group’s Aberdeen office.

Employees work in a professional office environment using modern computer systems and healthcare software.

The role involves regular collaboration with insurance companies, healthcare providers, hospital staff, and patients.

Employees receive structured training, ongoing support, and opportunities to grow within a large organization.

The work environment values professionalism, teamwork, accuracy, and customer care.

SALARY AND SALARY INSIGHT

Salary: $16.00 – $29.00 per hour

The pay range is competitive for customer service positions within the healthcare industry in Washington State.

Actual pay depends on experience, education, certifications, and local market conditions.

Healthcare customer service positions often offer stronger long-term benefits and career advancement opportunities than similar customer service roles in other industries.

JOB STATUS

Open