Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Lakeway (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Lakeway, TX seeks a friendly Customer Service Representative to greet patients, manage scheduling, and act as a liaison between patients and physicians. You will verify insurance, collect payments, and keep accurate records of referrals and reports.

This role values empathy, reliability, and clear communication in a busy clinic. You will coordinate evaluations, reminders, and cancellations while supporting a supportive team and access to continuing education

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Excellent communication and multitasking abilities.
• Empathetic, detail-oriented and dependable.
• Ability to manage scheduling and patient referrals.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line.
• Gather new patient data; track patient referrals.
• Disseminate information to patients; bridge between patients and physicians.
• Send and log reports to doctors.
• Collect payments; verify insurance.
• Process mail and direct to proper areas.
• Send benefits paperwork to billing companies.
• Coordinate scheduling and related communications.
• Answer phones; assist potential and current patients.

Skills

Scheduling

Communication

Customer service

Insurance verification

Data entry

Education

High school diploma

Job description

Customer Service Representative Job – Lakeway, TX 175427

Why You’ll Love This Job

If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Lakeway, TX, that is a perfect fit for you! We are an innovative physical therapy facility that bypasses traditional approaches to care. We work together, using the most modern technology and cutting-edge tools to provide our patients with the individualized care they need and deserve. As our Customer Service Representative, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Responsibilities

• Handle patient scheduling, appointments, multi-phone line
• Gather new patient data; keep track of all patient referrals
• Disseminate information to patients; act as a go-between for patients and physicians
• Send and keep a log of all reports sent to doctors
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Send benefits paperwork to billing companies
• Handle all scheduling and ensuing communication
• Answer phones, act as a patient liaison, answer any questions from potential or current patients
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Collect new patient intake information; track all clinic referrals
• Fax reports to physicians; keep a log of incoming reports
• Verify Insurance and track insurance-covered visits; take copayments
• Check mail; keep track of Explanation of Benefits sent from mail and fax to billing company
• Communicate with the office manager and clinicians about scheduling/patient arrival

Skills & Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation
• Great communicator and multitasker, detail-oriented
• Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
• H.S. graduate or GED certificate
• Up-to-date DL and a dependable vehicle
• Excellent at handling details, communicating and multitasking
• Great demeanor, strong integrity and compassion