Customer Service Representative - Janesville, WI

Grainger; Janesville (WI); On-site; USD 20,741 - 29,540; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan

Employee discounts

Paid time off

Safety shoes provided

Job summary

Grainger is seeking full-time Customer Service Representatives in Janesville, WI. The role involves providing exceptional service to customers over various channels while navigating multiple digital systems. As part of a supportive team, you'll develop essential skills during a comprehensive training program.

The position promotes career growth with opportunities for advancement across different departments. Enjoy benefits including medical, dental, and 18 paid time off days each year. Starting pay is competitive at $18.25/hour.

Qualifications

• Minimum 1 year of customer service experience. High-volume inbound call center experience preferred.
• Ability to thrive in a fast-paced, dynamic environment.
• Proficiency in navigating multiple programs and systems.

Responsibilities

• Deliver quality customer service with professionalism and empathy.
• Quickly navigate systems to resolve inquiries.
• Assist customers with order placement and product information.

Skills

Customer service experience

Critical thinking

Communication skills

Attention to detail

Technical agility

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

SAP

Job description

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High‑Touch Solutions segment, Grainger offers approximately 2 million MRO products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Work Location Type

Hybrid

Compensation

This position is hourly starting at $18.25/hour.

Rewards And Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

For additional information and details regarding Grainger’s benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Customer Service Representative – Janesville, WI

We’re hiring full‑time, inbound Customer Service Representatives! If you’re motivated by helping others, skilled in navigating multiple systems, and thrive in a fast‑paced, high‑volume environment, we want to hear from you.

Location: 401 S. Wright Road, Janesville, WI 53546.

Schedule, Training & Work Environment

Shift: 8:30 a.m. – 5:00 p.m., Monday through Friday.

Our comprehensive 8‑week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00 a.m. – 4:30 p.m. at 401 S. Wright Road, Janesville, WI 53546. During training, you will:

• Learn to navigate our systems, software programs, and internal processes.
• Build core service skills, including critical thinking, effective communication, confident decision‑making, and technical agility.

After the successful completion of training, eligible team members can transition to a flexible hybrid work model:

• 3 days onsite / 2 days remote.
• Optional voluntary remote based on performance after 6 months.
• Eligible to bid for alternate shifts after 6 months.
• Option of working in the office up to 5 days a week.

Grainger will provide all equipment needed to work from home.

Grow With Grainger

Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you’ll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.

Our Culture

We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential.

You Will

• Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency.
• Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries.
• Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, applying credit, and facilitating returns.
• Problem‑solve independently, using critical thinking and available resources to deliver fast, accurate resolutions.
• Collaborate daily in a positive, team‑based environment committed to doing business with ethics and integrity.
• Maintain attention to detail while managing complex or time‑sensitive customer issues.
• Communicate clearly via phone and written messages.

You Have

• High School diploma or equivalent.
• Minimum 1 year of customer service experience. High‑volume inbound call center experience preferred but not required.
• A passion for delivering exceptional customer service and creating a positive experience for every customer.
• Ability to thrive in a fast‑paced, dynamic environment.
• Ability to problem solve and make decisions with attention to detail.
• A continuous improvement mindset, open to coaching and receiving feedback.
• Proven ability to learn new technology and software quickly.
• Comfortable navigating multiple programs and screens simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Experience with Customer Relationship Management (CRM) systems and SAP a plus.
• For hybrid/remote work:
  • A secure, quiet workspace.
  • High‑speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80 ms.

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. If you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.