Customer Service Representative - Jamaica, NY

Maximus; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance coverage

401K retirement savings plan

Paid time off

Job summary

Maximus is seeking a Customer Service Representative II in Jamaica, NY to help New Yorkers navigate Medicaid options and access services. You will provide face-to-face and phone support, guide enrollment, and explain managed care options with compassionate, people-centered service.

The role emphasizes accurate data entry, eligibility screening, and documentation across systems. Onsite, full-time hours with a strong benefits package and options for CAC certification maintenance are offered.

Qualifications

• High school diploma or GED required or equivalent.
• 0–6 months of relevant professional experience is acceptable.
• Experience in customer service, data entry or data processing preferred.

Responsibilities

• Coordinate and process intake referrals from calls, voicemail, email, or other channels.
• Respond to inquiries with general program information and refer clients to appropriate resources.
• Perform initial eligibility screening and verify documentation for completeness and accuracy.
• Enter and maintain application and case information in databases and systems.
• Support outreach and enrollment activities, including education on managed care options.
• Maintain CAC certification and perform CAC tasks in select counties.

Skills

Customer service

Data entry

MS Office

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Customer Service Representative - Jamaica, NY## General informationDateFriday, October 30, 2026CityJamaicaStateNYCountryUnited StatesWorking timeFull-time## Description & Requirements**Make a Difference in Your Community Every Day!** Maximus is seeking a **Customer Service Representative II** to join our team in **Jamaica****, NY.** In this rewarding role, you will help New York Medicaid recipients navigate their healthcare options, access important services, and make informed decisions about their coverage.As a trusted resource for the community, you will provide both face-to-face and telephone support, guiding individuals through the enrollment process, explaining managed care plan options, and delivering compassionate, people-centered service. By delivering clear, compassionate communication, you will help ensure members have access to the information and support necessary to make informed healthcare decisions. Your ability to communicate will help ensure members receive the support and information they need to access quality healthcare.This is an excellent opportunity for individuals who enjoy helping others, building relationships, and making a meaningful impact in their community. Whether you are starting your customer service career or bringing prior experience, we provide the training and support needed to succeed, including maintaining your Certified Application Counselor (CAC) certification.**Position Details:****• Full-time, onsite position at our office, located at 165-08 88th Avenue, 8th Floor, Jamaica, NY** **• Monday – Friday schedule, 8:30 AM – 5:00 PM** **• Comprehensive health and wellness benefits**If you are passionate about serving others and seeking a career with purpose, we encourage you to apply today and join a team dedicated to improving the lives of New Yorkers.Why Maximus? Work/Life Balance Support – Flexibility tailored to your needs! Competitive Compensation – Bonuses based on performance included! Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching. Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform – Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement – Invest in your ongoing education and development. Employee Perks and Discounts – Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities: Participate in training programs, workshops, and conferences.Essential Duties and Responsibilities: - Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels. - Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines. - Perform initial eligibility screening for services using defined criteria and procedures. - Review and screen applications and supporting documentation for completeness and accuracy. - Enter, update, and maintain application, intake, and case information in applicable databases and systems. - Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable. - Contact customers or providers to obtain missing or incomplete information related to applications or documentation. - Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results. - Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs - Determine urgency and sensitivity of incoming matters and route or escalate appropriately. - Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices- Assist clients with the enrollment/transfer/disenrollment process- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients- Assist Call Center Operations and other departments as determined by project management to meet business needs- Regular member of a processing unit within the Outreach department:EEUData EntryManual Notices- Conduct shadowing / training activities with new hires- Works in assigned special projects- Maintain Certified Application Counselor CAC active certification- Conduct Certified Application Counselor (CAC) tasks in select counties- Maintain updated knowledge of the New York Medicaid Choice Project- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position- Perform other duties as assigned by ManagementMinimum Requirements- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.- Prior work experience in customer service, data entry and/or data processing- Experience working with MS office applications (Excel, PowerPoint & Word)**Preferred Requirements**- Some college or college degree- Ability to communicate effectively in both English and Spanish- Experience with New York Medicaid- 2+ years of experience in customer service or related position- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.- Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.**Accommodations**Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at **[e-mail]**.**Minimum Salary**$ 19.00**Maximum Salary**$ 21.00