Customer Service Representative: Issuance

IN Auditor of State; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An Indiana state agency is seeking a detail-oriented individual for a data management position focused on vital records. The role involves research, communication with various stakeholders, and ensuring accurate record handling. Candidates should possess effective communication skills and a general knowledge of the program area, along with additional critical skills. Full-time benefits include competitive compensation and a comprehensive benefits package.

Benefits

Three medical plan options

Wellness Rewards Program

Education Reimbursement Program

Free Parking

Qualifications

• Must meet general knowledge requirements of the program area.
• Ability to gather and compile relevant program materials.
• Able to perform essential functions with or without reasonable accommodation.

Responsibilities

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize program related training materials.

Skills

General knowledge of the program area

Effective communication skills

Ability to perform group decision-making

Tact in dealing with personnel and the public

Basic knowledge of accounting principles

Job description

Overview

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you\'ll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you\'ll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Health (IDOH)

The Indiana Department of Health\’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.

Role Overview

This position is overall responsible for the accurate and timely handling of large amounts of data pertaining to the Vital Records for those citizens with connections to the State of Indiana. This position involves research for problem solving and interaction with, including, but not limited to, citizens, family members, attorneys, placement agencies, government agencies, and local health departments in assuring accurate records are being issued to those qualified to receive information they are requesting from the state relative to birth/death and marriage certificates.

Salary Statement

The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience.

A Day in the Life

The essential functions of this role are as follows:

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize and maintain current and historical files related to the program.
• Organize program reports, applications, and maintain consultative services.
• Maintain and organize program assets.
• Prepare all program related training materials.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You\'ll Need for Success

You must meet the following requirements to be considered for employment:

• General knowledge of the program area.
• Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
• Ability to gather and compile program materials.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Basic knowledge of accounting principles.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail].