Customer Service Representative - Insurance

AAA Auto Club Enterprises; Escondido (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

AAA Auto Club Enterprises seeks dedicated Customer Service Representatives for its Insurance Call Center in Escondido, CA. The role includes assisting members with insurance inquiries, providing solutions, and requires a customer-focused mindset. With a competitive starting pay and numerous benefits, this is an opportunity for passionate service-driven professionals to join a reputable organization.

Benefits

Health coverage for medical, dental, and vision

401(K) saving plan with company match

PTO for community volunteer programs

Tuition assistance

Employee discounts

Qualifications

• Prior customer service experience, ideally in a call center.
• Excellent communication skills (written, verbal, and listening).
• Ability to multitask and navigate computer systems in real time.

Responsibilities

• Assist members with questions related to insurance policies.
• Deliver personalized solutions and recommend products.
• Engage with members using strong communication.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or GED

Job description

Customer Service Representative - Insurance

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Customer Service Representative - Insurance

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Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

What We Offer

• $23 – $25 per hour starting pay
• Additional $1/per hour for English/Spanish bilingual fluency
• $1,000 hiring bonus for those with an active Property & Casualty License (external candidates only)
• Paid, in-person training at: 800 La Terraza Blvd, Escondido, CA 92025
• Training schedule: Monday–Friday, 9:00am-5:45pm, including every 3rd Saturday from 8:00am-5:00pm with a day off during the following week. Training is approximately 17 weeks onsite.
• Post-training schedule: Monday-Friday, 10:15am-7:00pm, including every 3rd Saturday from 8:00am-5:00pm with a day off during the following week. This also includes the opportunity to work from home.
• Comprehensive benefits package
  
  

What You’ll Do

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance
  
  

What You’ll Need

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• A flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 30 miles of the training location (800 La Terraza Blvd, Escondido, CA 92025)
  
  

The starting pay range for this position is $23.00 – $25.00 per hour. Additionally, after completing training, you will be eligible to participate in our incentive program based on your team and individual performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
  
  

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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