Customer Service Representative/Inside Sales Representative

DAIKIN COMFORT TECHNOLOGIES DIST INC; North Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Daikin Comfort Technologies District Inc. in North Las Vegas is seeking a full-time on-site Customer Service Representative to support dealers and customers by answering questions, processing orders, and guiding them through the sales process.

You will collaborate with Territory Sales Managers, manage inventory, handle returns, and coordinate deliveries with internal teams to ensure timely, accurate service and dealer satisfaction.

Qualifications

• Superior customer service skills ensuring quick, smooth sales process and dealer satisfaction.
• Ability to perform order processing, quotes, and handle cash as needed.
• Knowledge of product terminology and ability to educate customers on features and benefits.

Responsibilities

• Provide superior customer service at the counter, by phone, email, or fax.
• Support branch sales by maintaining dealer relationships and communicating new products and promotions.
• Resolve customer issues including warranties and returns following company policies.
• Input and process orders, coordinate deliveries, and monitor shipment dates for on-time delivery.
• Maintain inventory information and assist in showroom stock replenishment.
• Assist in warehouse tasks including loading/unloading with forklift.

Skills

Customer service

Sales support

Job description

Posting Details

• Posted on July 27, 2026

Locations

• North Las Vegas, NV 89030, USA
  
• On-site
• Customer Service
• Full-Time
• Requisition #: CUSTO014243

Description

• Superior Customer Service: Whether at the counter, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships. Work as part of a team to make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services. Recommend alternate products based on cost, availability or specifications as needed. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Sales: Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts.
• Conflict Resolution: Handles customer issues including warranties and returns. Under the direction of the Branch Manager, determines best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.
• Order Management: Input and process orders and quote requests, handle cash. Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors as required. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Relationship Management: Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Inventory Management: Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed.
• Other tasks as assigned including assisting in the warehouse, loading and unloading product using the forklift.

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition, genetic characteristics, genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.