Customer Service Representative/Inside Sales Representative

Daikin Comfort; Long Beach (CA); On-site; Full time

Job summary

A leading company in HVAC solutions seeks a Customer Service Representative/Inside Sales Representative in Long Beach, CA. This role involves managing sales functions, providing top-notch customer support, and ensuring accurate order processing. Ideal candidates have experience in sales and customer service, particularly in HVAC, and possess strong interpersonal and organizational skills.

Qualifications

• 3 – 6 years of progressive sales & customer service experience.
• 3+ years in the HVAC industry.
• Ability to operate a forklift as needed.

Responsibilities

• Execute all aspects of the sales function including order processing and delivery dates.
• Provide excellent customer service and product/order information.
• Collaborate with Branch Manager to resolve customer issues.

Skills

Customer Service

Sales

Attention to Detail

Organizational Skills

Verbal Communication

Education

High School diploma or GED equivalent

Some college preferred

HVAC training

Tools

Microsoft Office

Database applications

Job description

Join to apply for the Customer Service Representative/Inside Sales Representative role at Daikin Comfort

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative/Inside Sales Representative role at Daikin Comfort

• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
• Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions Conduct outbound calls of existing and lost customer accounts
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products
• Provide excellent customer service includes product/order information, sales, warranties and returns
• Recommend alternate products based on cost, availability or specifications as needed
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Coordinate with manufacturing, sales, distribution and vendors regarding shipments
• Generate new and repeat sales by providing product and technical information in a timely manner
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
• Provide accurate information regarding availability of in-stock items Conduct cycle counts as required Replenish the show room stock as needed
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies Coordinate problem resolution with appropriate departments
• Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe
• Maintain records and prepare reports on sales activities
• Periodically reach out to customers to determine satisfaction with the organization, products and services
• Monitor competitive activity and trends within territory
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
• Understand and follow work instructions, operating procedures and company policies
• Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift
• Perform additional projects as assigned
  
  

May Include

• Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered
• Support branch sales including the new business component by through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions Conduct outbound calls of existing and lost customer accounts
• Maintain sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products
• Provide excellent customer service includes product/order information, sales, warranties and returns
• Recommend alternate products based on cost, availability or specifications as needed
• Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed Coordinate with manufacturing, sales, distribution and vendors regarding shipments
• Generate new and repeat sales by providing product and technical information in a timely manner
• Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction
• Provide accurate information regarding availability of in-stock items Conduct cycle counts as required Replenish the show room stock as needed
• Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies Coordinate problem resolution with appropriate departments
• Daily processing of cash drawer, end of shift count of money, prepare deposit slip and place in safe
• Maintain records and prepare reports on sales activities
• Periodically reach out to customers to determine satisfaction with the organization, products and services
• Monitor competitive activity and trends within territory
• Expand knowledge of HVAC products and keep current with latest trends within the industry
• Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
• Understand and follow work instructions, operating procedures and company policies
• Assist in warehouse as needed, including inventory counts and movement of product including operating a forklift
• Perform additional projects as assigned
  
  

Nature And Scope

• Works within knowledge
  
  

Knowledge & Skills

• Knowledge of HVAC equipment / products is preferred
• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
• Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, and email;
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
• Developing rapport and effective listening skills
• Effective verbal and written skills – must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail and accuracy and compliance oriented.
• Ability to establish positive working relationships with internal and external customers and employees.
• Ability to apply good judgement and strong work ethics and integrity on the job and results driven.
• Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner
• Ability to understand and follow procedures, work instructions and company policies
  
  

Experience

• 3 – 6 years of progressive sales & customer service experience
• 3+ years in the HVAC industry
  
  

Education

• High School diploma or GED equivalent, some college preferred
• HVAC training a plus
  
  

Physical Requirements/Work Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations. May travel occasionally to customer sites, training events, company related meetings, etc. – estimated 20%
  
  

Pay Range

• $20.03 - $25.01 hourly
  
  

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Daikin Comfort by 2x

Get notified about new Customer Service Representative jobs in Long Beach, CA.

Airport Customer Service Agent (PT) -LGB

Work From Home - Online Product Support - $45 per hour

Beverly Hills, CA $23.43-$28.64 4 days ago

Customer Service Representative - State Farm Agent Team Member

Whittier, CA $60,000.00-$80,000.00 7 months ago

Representative, Guest Experience (Part-time)

Remote Call Center Representative (Manitoba)

Full-Time Remote Call Center Representative

Remote Customer Service Agent (Work at Home)

Customer Service Representative - State Farm Agent Team Member

Westminster, CA $48,000.00-$60,000.00 7 months ago

Remote Customer Service Agent (Work at Home)

Customer Service Representative - State Farm Agent Team Member

Work At Home Customer Care Agent (Full-Time)

Work At Home Customer Care Agent (Full-Time)

Work-At-Home Call Center Representative (Full-Time)

Remote Customer Service Agent (Work at Home)

Remote Contact Center Member Service Representative II - (LA County or Surrounding Area)

Los Angeles Metropolitan Area $21.50-$21.50 2 weeks ago

Remote Customer Service Agent (Work at Home)

Client Experience Coordinator (Long-Term Temporary Assignment) - Beverly Hills

Call Center Customer Service Representative

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.