Customer Service Representative - Inline Warehouse & Ice Warehouse - Alpharetta, GA

Sports Warehouse, Inc.; Alpharetta (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team in Alpharetta, GA. This role focuses on building lasting relationships with customers in the Inline Warehouse and Ice Warehouse sectors. The ideal candidate will possess a passion for sports and exceptional problem-solving skills, ensuring each customer receives personalized support throughout their purchasing journey. With a commitment to delivering an outstanding shopping experience, this position offers the chance to work in a dynamic environment where your contributions will make a significant impact. Join a company that values teamwork, growth, and a positive work atmosphere.

Benefits

Medical, dental, and vision benefits

Paid vacation

Life and short-term disability insurance

Merchandise discounts

Access to on-site fitness facilities

Paid sick leave

401(k) and profit-sharing plans

Growth opportunities

Employee events

Qualifications

• Experience in customer service roles with strong communication skills.
• Ability to learn new software and adapt to changes quickly.

Responsibilities

• Serve as the primary contact for customers via phone, chat, or email.
• Build strong relationships with customers and address their needs effectively.

Skills

Customer Relationship Management

Problem-Solving

Communication Skills

Active Listening

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Customer Service Representative - Inline Warehouse & Ice Warehouse - Alpharetta, GA

Join to apply for the Customer Service Representative - Inline Warehouse & Ice Warehouse - Alpharetta, GA role at Sports Warehouse, Inc.

Possible Weekend Shift Required

This position requires physically reporting to work in Alpharetta, GA.

About Us

We are an e-commerce company specializing in a diverse range of sports and recreational products, serving enthusiasts of tennis, pickleball, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our mission is to deliver an exceptional shopping experience through personalized product recommendations and unparalleled service.

Job Description

We are seeking reliable and personable individuals to build lasting relationships with our Inline Warehouse and Ice Warehouse customers, supporting them through their purchasing journey via phone, live chat, or email. A passion for people and problem-solving skills are essential.

Our Brands

• Tennis Warehouse
• Pickleball Warehouse
• Running Warehouse
• Tackle Warehouse
• Riding Warehouse
• Inline/Ice/Derby Warehouse
• Skate Warehouse

Benefits & Perks

Full-Time Employees

• Medical, dental, and vision benefits
• Paid vacation
• Life and short-term disability insurance

All Employees

• Merchandise discounts
• Access to on-site fitness facilities
• Paid sick leave
• 401(k) and profit-sharing plans
• Growth opportunities
• Employee events

Position Purpose

Serve as the primary contact for customers, fostering strong relationships by providing professional support across communication channels, addressing needs promptly and effectively.

Ideal Candidate

• Experience playing ice/roller hockey or roller derby
• Knowledge of sport-specific products and their benefits
• Friendly, professional communication skills
• Problem-solving and resourcefulness
• Understanding of company policies and products
• Team player, flexible, and adaptable
• Ability to multitask and stay composed under pressure
• Positive attitude and strong work ethic

Minimum Requirements

• Proficiency in Microsoft Office
• Ability to learn new software
• Clear and professional communication
• Active listening skills
• Creative problem-solving
• Professional demeanor
• Ability to follow instructions and adapt to changing circumstances
• Organizational skills and attention to detail
• Independent motivation and teamwork
• Commitment to safety and cleanliness

Work Environment & Physical Demands

This role operates in a professional office setting, utilizing standard office equipment. Some tasks may involve handling racquet stringing tools and physical activity such as lifting objects under 50 pounds, standing, sitting, and using hands and arms extensively.