Customer Service Representative III

Western Alliance Bancorporation; Irvine (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

401k matching

Medical and dental insurance

Tuition assistance

Employee volunteer program

Wellness program

Job summary

AmeriHome Mortgage, a Western Alliance Bank company, is seeking a Customer Service Representative III to handle mortgage inquiries in Irvine, CA. You will follow a scripted presentation, perform lead qualification, and transfer leads to Loan Officers while maintaining a high level of professionalism.

The role requires 1+ year in Inside Sales, a high school diploma, and good communication skills; a Bachelor's degree is preferred. Benefits include competitive salary, 401(k) matching, and more.

Qualifications

• 1+ years of related experience in Inside Sales or similar field.
• Intermediate speaking and writing communication skills.
• Entry level knowledge of residential mortgage industry and regulatory obligations.

Responsibilities

• Handle customer inquiries regarding mortgage loan products.
• Perform lead qualification and contact prospective clients to generate interest.
• Communicate effectively over the phone and escalate complaints when needed.
• Enter client data into the CRM and transfer leads to Loan Officers.

Skills

Inside Sales

Phone calls

Communication skills

CRM familiarity

Education

High school diploma

Bachelor's degree preferred

Tools

CRM System

Job description

Job Title:Customer Service Representative IIILocation:CA - IrvineWhat you'll do:As a Customer Service Representative III you'll be handling customer inquiries regarding our mortgage loan products. You'll also handle high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. Following a scripted presentation, you'll perform a basic level of lead qualification.Contact prospective clients to generate interest in our mortgage products. Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments.Field customer mortgage inquiries and generate potential interest in refinance opportunities.Transfer potential leads to available Loan Officers.Enter client data into the AmeriHome Mortgage Customer Relationship Management (CRM) System.What you'll need:1+ years of related experience in Inside Sales or similar field.High school diploma required; Bachelor's degree in related field preferred.Entry level knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.Intermediate speaking and writing communication skills.Compensation: Hourly range for new hires is generally $26.00 for Irvine, CA. Salary amount is determined by specific job location.Benefits you’ll love:We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation