Customer Service Representative III

Perfection Staffing, LLC; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Houston Health Department is seeking a data quality and administrative support specialist to improve data collection and quality by promoting immtrac2 use, analyzing registry data quality reports, and targeting organizations with issues to improve vaccine coverage.

Proficiency in Excel, Word, and PowerPoint is required, with skills in VLOOKUP, pivot tables, dashboards, and summary reports. The role includes monitoring error reports with follow-up actions and adherence to AP 2-2 policy.

Qualifications

• Requires a high school diploma or GED.
• Three years of administrative or customer service experience.
• Proficiency with MS Office tools and data analysis basics.

Responsibilities

• Improve data collection and quality by promoting immtrac2 use.
• Analyze registry data quality reports and target organizations with issues.
• Create dashboards and summary reports to monitor performance.
• Monitor error reports and coordinate follow-up actions.
• Perform other duties as assigned.

Skills

Data analysis

Attention to detail

Communication

Administrative support

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

VLOOKUP

Pivot tables

Dashboards

Job description

Description

This position is responsible for improving data collection and quality by promoting the use of immtrac2, analyzing registry data quality reports, and targeting organizations with issues to enhance vaccine coverage rates. Proficient in Microsoft excel, word, and PowerPoint, with skills in using VLOOKUP, developing and maintaining pivot tables, creating dashboards and summary reports and monitoring error reports, and monitoring error reports with corresponding follow-up actions. Will perform other duties as assigned. Must have a valid Texas Driver's License and comply with AP 2-2 policy.

Specifications

Note: It is mandatory that all Houston Health Department Temporary Employees are REQUIRED to be current on their vaccinations. Upon your initial visit to Employee Health, expect to receive a Tuberculosis Skin Test, administration of vaccines that are not up to date, and blood work if needed.

Necessary needs before seeing Houston Health Department Nurse:

• BRING IMMUNIZATION RECORDS (Shot records)
• Eat and Hydrate before reporting to Employee Health for blood

Minimum Qualifications

Knowledge

Requires a high school diploma or a GED

Experience

Three years of administrative or customer service-related experience are required.

Physical Effort

The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds)

Work Environment

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal

Physical Skill

Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.