Customer Service Representative II - Rental Housing

Strongbridge LLC; Indianapolis (IN); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Rental Housing Customer Service Representatives to join their team in Indianapolis. This full-time role offers the opportunity to support the US Department of Housing and Urban Development by assisting renters and property managers. With a focus on delivering exceptional customer service, you will engage with clients, provide valuable resources, and ensure their needs are met. The position includes ongoing training in HUD rental assistance and FHA mortgage programs, making it an excellent opportunity for professional growth. Join a supportive team that values integrity and respect while offering a comprehensive benefits package.

Benefits

Paid Vacation

Sick Leave

Holidays

401k with Company Match

Health Insurance

Dental Insurance

Life Insurance

Disability Coverage

Flexible Spending Accounts

Qualifications

• 2+ years of property management experience.
• 1+ year in contact center or telephone customer service.

Responsibilities

• Field phone calls on multifamily rental assistance requests.
• Provide information and resources to ensure customer service excellence.

Skills

Customer Service

Time Management

Communication Skills

Bilingual (English and Spanish)

Proficiency in MS Office

Education

High School diploma or GED

Tools

MS Office (Outlook, Word, Teams)

Job description

Strongbridge, LLC is seeking full-time Rental Housing Customer Service Representatives at the FHA Resource Center in Indianapolis, IN. (There is an opportunity for telework after training upon performance and customer approval.) This is a full-time opportunity with a shift of 11:35 am - 8:05 pm ET.

Our Representatives support the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

As a Customer Service Representative, you will assist renters, tenants, and property managers by providing resources and referrals to meet their rental needs. You may also assist homebuyers and homeowners with requests related to purchasing and owning a home. This position offers an excellent opportunity to learn about HUD rental assistance programs and FHA mortgage programs through ongoing training while delivering excellent customer service.

This position is covered under the Service Contract Act (SCA) and is eligible for paid vacation, sick leave, and holidays.

Responsibilities

• Field phone calls on multifamily rental assistance requests, including tenant complaints, following standard operating procedures.
• Provide information and resources to customers to ensure customer service excellence.
• Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Document customer phone communications in an internal database.

Basic Qualifications

• High School diploma or GED
• Minimum of 2 years of property management experience
• Minimum of 1 year of contact center or telephone customer service experience
• Ability to obtain a Public Trust Security clearance, including a credit check and background investigation
• Proficiency in navigating multiple computer systems and applications, and using search tools
• Excellent time management skills and dependability
• Experience with MS Office (Outlook, Word, Teams)
• Strong written and verbal communication skills, including telephone etiquette
• Ability to type at least 40 words per minute

Desired Qualifications

• Bilingual in English and Spanish, verbal and written
• Experience with HUD-subsidized multifamily apartments or public housing
• Experience in a Call Center (Omnichannel)

Headquartered in Sterling, VA, Strongbridge is a Federal Government service provider with extensive experience in systems engineering, IT services, strategic communications, and program support. We are a financially secure, trusted partner committed to integrity and respect.

What Sets Strongbridge Apart

Strongbridge is a small but agile business led by seasoned government contracting executives, certified by external auditors, ensuring low performance risk. We offer a comprehensive benefits package including paid time off, holidays, 401k with company match, health/dental/life insurance, disability coverage, and flexible spending accounts.

We are committed to diversity and equal opportunity. Employment decisions are based on qualifications and business needs, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics. We maintain a drug-free workplace.