Customer Service Representative II - Mortgage Origination/Servicing

Strongbridge Corporation; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Paid holidays

401k with company match

Health insurance

Dental insurance

Life insurance

Short and long-term disability

Flexible spending accounts

Job summary

An established industry player is looking for dedicated Customer Service Representatives/Mortgage Professionals to join their vibrant call center team. This full-time role offers an opportunity to engage with lenders and consumers, providing essential information about FHA and reverse mortgages. With a commitment to integrity and respect, this company values its employees and offers a comprehensive benefits package, including paid time off, health insurance, and a 401k plan. If you have a passion for customer service and mortgage origination, this role is perfect for you, offering a chance to thrive in a supportive environment.

Qualifications

• Minimum of two years in FHA loan origination or three years in conventional loans.
• Strong interpersonal skills and basic PC skills required.

Responsibilities

• Engage with lenders and consumers to provide mortgage information.
• Answer questions related to HUD FHA and reverse mortgages.

Skills

FHA loan origination experience

Customer service skills

PC skills (MS Office)

Effective written and verbal communication

Problem-solving skills

Time management

Typing speed (35 words per minute)

Education

Two to four years of college

Equivalent work experience

Tools

Customer Relationship Management application

Job description

*This is not a 100% remote role.*

Strongbridge LLC is seeking full-time Customer Service Representatives/Mortgage Professionals to work in person in our call center. Our representatives play an important role in the mortgage industry and engage with lenders, banking/mortgage institutions, and consumers to answer questions and provide important information about HUD FHA and reverse mortgages. Potential candidates MUST be able to pass a standard background AND CREDIT check WITH drug screen. This is a full-time opportunity with a shift of 10am - 6:30pm.

This position is covered under the Service Contract Act (SCA) and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. This position is eligible for paid vacation, sick leave, and holidays.

Basic Qualifications:

• Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, OR at least three years of loan origination experience working with conventional loans and/or other government-backed loans (FHA, USDA, VA).
• Two to four years of college or equivalent work experience.
• Strong interpersonal and customer service skills.
• Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites, and support tools.
• Effective written and verbal communication.
• Ability to analyze and solve problems.
• Ability to manage time effectively.
• Ability to type 35 words per minute.
• The ability to work an 8-hour shift, Monday through Friday between 8am to 8pm Eastern Time, based on business needs.

Desired Qualifications:

• Mortgage origination experience.

Headquartered in Sterling, VA, Strongbridge is a Federal Government service provider with extensive experience and knowledge in systems engineering, IT services, strategic communications, and program support. Strongbridge is financially secure and a trusted partner that treats our customers, partners, and employees with integrity and respect.

What Sets Strongbridge Apart:

Strongbridge is a robust and agile small business led by seasoned government contracting executives with the quality processes and management controls of a large business. Our program management processes and techniques are based on industry best practices, and certified by external auditors, ensuring low performance risk. Strongbridge has a proven record of customer satisfaction that provides assurance to our customers of future high performance. Strongbridge offers a comprehensive benefits package for full-time employees including paid time off, paid holidays, 401k with company match, health/dental/life insurance/short and long-term disability, and flexible spending accounts.

Strongbridge is committed to hiring and retaining a qualified workforce. All employment decisions are based on business needs, job requirements, and individual qualifications. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. Strongbridge also maintains a drug-free workplace.