Customer Service Representative II - Kennesaw, GA

Archer Daniels Midland; Kennesaw (GA); On-site; USD 50,000 - 68,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative II to join their dynamic team in Kennesaw. This role involves managing the customer order fulfillment process, ensuring an exceptional customer experience through effective communication and collaboration with various teams. You will be the primary point of contact for customers, addressing inquiries and resolving issues promptly. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity offers a chance to make a significant impact in a leading nutrition company committed to innovation and sustainability.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Matching Contributions

Paid Time Off

Tuition Assistance

Company-Sponsored Training

Employee Assistance Program

Paid Maternity and Parental Leave

Qualifications

• Minimum 2-year degree with 2+ years of relevant experience.
• Strong communication and problem-solving skills required.

Responsibilities

• Serve as main contact for customers, processing orders and resolving issues.
• Provide timely updates on order status and shipment.

Skills

Customer Service Orientation

Problem-Solving

Communication Skills

Time Management

Team Collaboration

Adaptability

Education

Associates Degree

Tools

Microsoft Office

Salesforce

ERP Systems

Job description

GA - Georgia

Customer Service Representative II - Kennesaw, GA

JOB SUMMARY:
The Customer Service Representative II (CSR II) position is an intermediate level role in the ADM Nutrition Customer Service organization, which is responsible for managing the customer order fulfilment process from order entry to delivery. This role reports to the ADM - Deerland Customer Service Manager at the Kennesaw, GA facility.

As one of the world’s largest nutrition companies, ADM unlocks the power of nature to provide ingredients and solutions for foods, beverages and supplements for people all around the world. The CSR II position plays a critical part in this process by working closely with Sales, Supply Chain, Operations, and Shipping teams to provide an industry leading customer experience.

PRIMARY RESPONSIBILITIES:

• Serve as the main point of contact for assigned customers.
• Process new and revised purchase orders in a timely manner.
• Provide timely order acknowledgements and shipment status updates to customers.
• Proactively identify and resolve order issues, track shipments, and expedite orders as needed.
• Answer customer inquiries via email and phone.
• Issue proper documentation for all shipments.
• Resolve credit hold issues.
• Collaborate with the Quality team to resolve product issues and customer complaints.

CRITICAL SKILLS AND COMPETENCIES:

• Positive attitude with a strong customer service orientation.
• Team-oriented with a willingness to collaborate in a fast-paced environment.
• Excellent problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Ability to multi-task and time management skills.
• Strong computer skills, including information processing, communicating internally and externally via email, and using business systems such as Microsoft Office, Salesforce, and ERPs.
• Willingness to learn, help others, and flexibility to adapt to change.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Minimum of a 2 year college degree (Associates Degree) supplemented with at least three (2) years of relevant work experience. Equivalent combinations of education and experience will be considered.
• Ability to hear and speak clearly; read, comprehend, and communicate, orally and in writing, in order to effectively communicate in person, by telephone and in written form.
• Position requires sitting for prolonged periods of time and operating a keyboard.

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

The pay range for this position is expected to be between:

$50,500.00 - $67,500.00

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow.

Req/Job ID: 95880BR

#LI-Onsite