Customer Service Representative II - Boeing_Dedicated Service Unit

Versant Health, Inc.; Town of Union (NY); On-site; USD 60,000 - 80,000; Full time

Job description

Customer Service Representative II - Boeing_Dedicated Service Unit

Latham, NY 12110, USA

Job Description

Posted Monday, August 26, 2024 at 4:00 AM

Who are we?

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, and no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

See how you can make a difference with the support of strong leadership and a team environment.

See Everything, Be Anything.

What are we looking for?

The Customer Service Representative II responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers, and Client Representatives. Acting as a liaison with internal and external Versant Health business partners to provide an exceptional customer service experience. Customer advocate and benefit knowledge expert for high profile clients who exemplifies service that exceeds customer expectations.

Where you will have an impact.

• Responsible for providing exceptional customer service, while answering incoming member and provider telephone inquiries in a manner that is always respectful and courteous.
• Must successfully perform all general duties required in CSR I role.
• Proficient use of systems to respond to customer inquiries and requests adhering to defined customer service standards (i.e. Knowledge of in/out of network co-pays, non-plan allowances/retail value as well as the various network relationships).
• Individual telephone quality must meet or exceed 96%.
• Cross-train in additional CSR II disciplines.
• Associate performance must be in good standing (No performance warnings).
• Required knowledge of multiple products and ability to deepen or retain relationships through customer service.
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within departmental requirements.
• Responsibility for reviewing educational notifications and remaining current on procedural changes.
• Regular reliable attendance is required.
• As required by changing business needs, complete additional responsibilities as assigned.
• Additional training in skills for higher level positions (i.e. DSUs) as open positions become available.
• Other duties as assigned.

What’s necessary to do the job?

• Minimum High School Diploma or GED.
• Minimum 1 year of related experience.
• Knowledge and experience in the insurance, health, or vision care industry preferred.
• Proficiency in Microsoft Office.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

The wage range for applicants for this position is [$17.65 to $19.00].

All incentives and benefits are subject to the applicable plan terms.