Customer Service Representative II

Motion; Salisbury (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II in Salisbury, NC to accurately determine and meet customer expectations. The role involves handling inquiries, quotes, and order entry, with potential for guiding junior reps and supporting key customers.

The position emphasizes negotiation, inventory coordination, and timely problem resolution, contributing to branch profitability and customer satisfaction.

Qualifications

• High school diploma or GED required; 3–5 years related experience or equivalent.
• Excellent communication skills (written and verbal) and customer-focused approach.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Strong computer skills and familiarity with order entry systems and basic software.
• Strong negotiation skills and understanding of pricing within set parameters.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry, with more complex inquiries as experience grows.
• Places customer orders via telephone, fax, email, or walk-in.
• Negotiate sale and purchase prices within parameters to influence gross profit.
• May adjust pricing for non-contract customers to meet demand while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory levels meet customer needs and expedites backorders as needed.
• Determines cost-effective shipping methods and may handle returns.
• Assists less experienced staff and supports specific customers as needed.

Skills

Customer service

Communication skills

Multi-tasking

Time management

Negotiation

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

Job Duties

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquiries.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

Education & Experience

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.