Customer Service Representative II

Motion; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare

401(k)

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries seeks a Customer Service Representative II to determine and meet customer expectations. You will handle inquiries, quotes, and order entry, while supporting pricing decisions and maintaining inventory for timely shipments.

The role requires a high school diploma or GED and 3–5 years of related experience, with strong communication, computer skills, and negotiation abilities. This position emphasizes accuracy, reliability, and customer relations.

Qualifications

• Requires a high school diploma or GED and 3–5 years of related experience.
• Reliability, organization, and attention to detail are essential.
• Excellent written and verbal communication; ability to listen and resolve issues.
• Strong computer skills are required.
• Negotiation skills are important for pricing and quotes.

Responsibilities

• Respond to customer inquiries regarding products, provide quotes, and handle order entry.
• Place orders via phone, fax, email, or walk‑in (counter sales).
• Influence gross profit by negotiating sale and purchase prices within parameters.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and repeat orders.
• Maintain appropriate inventory levels to satisfy customer needs.
• Place orders up to $5,000 per line and $10,000 per PO.
• Expedite backorders and prepare orders for shipment to customers.
• Source products from branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for customer orders.
• Handle customer returns and support specific customers.
• Assist less experienced reps with addressing customer needs.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Negotiation

Basic product knowledge

Job description

SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).
Job Duties

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

Education & Experience

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

Physical Demands
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.