Customer Service Representative II

Genuine Parts Company; Omaha (NE); On-site; USD 38,000 - 54,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II in Omaha, NE. Under supervision, you will determine customer needs, provide quotes, process orders, and support teammates to ensure accuracy and timely delivery.

You should have a high school diploma and 3–5 years related experience, strong communication, reliability, and negotiation skills, and solid computer proficiency. This role offers healthcare, 401(k), and holiday pay.

Qualifications

• High school diploma or GED required and 3–5 years of related experience preferred.
• Strong communication, reliability, and attention to detail are essential.
• Solid computer skills and basic product knowledge are expected.

Responsibilities

• Respond to customer inquiries regarding products, provide quotes, and enter orders.
• Place customer orders via telephone, fax, email, or walk-in (counter sales).
• Influence gross profit by negotiating sale and purchase prices within parameters.
• Build customer relationships to drive repeat business and improve processes.
• Determine the most cost-effective shipping method for orders and handle returns as needed.
• Assist less experienced representatives and support specific customers.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES

• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Due to experience & training, may handle more challenging inquiries.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

DEI STATEMENT

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.