Customer Service Representative II

USA MOT Motion Industries, Inc.; Taylor Center (MI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Job summary

Motion Industries, Inc. is seeking a Customer Service Representative II to determine and meet customer expectations. You will respond to inquiries, provide quotes, and process orders while negotiating pricing to influence gross profit. The role supports customers, maintains inventory levels, and may assist less experienced reps.

The position emphasizes reliability, communication, and strong computer skills, with opportunities to advance within a team-focused environment in Michigan.

Qualifications

• High school diploma or GED required with 3–5 years related experience.
• Reliability, organization, and attention to detail are essential.
• Excellent communication and negotiation skills are required.
• Strong computer skills and ability to multi-task are needed.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• May handle more challenging inquiries with experience and training.
• Place orders by phone, fax, email, or in person.
• Negotiate pricing within parameters to influence gross profit.
• Adjust non-contract pricing to meet customer demand while maximizing profit.
• Build customer relationships to drive repeat business and improve processes.
• Ensure inventory levels are maintained and may expedite backorders.
• May pull inventory and prepare orders for shipment.
• Source products from various inventories and determine cost-effective shipping.

Skills

Reliability & organization

Attention to detail

Excellent communication

Multi-tasking

Negotiation skills

Computer skills

Education

High school diploma or GED

3–5 years related experience

Job description

SUMMARY

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES

• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Due to experience & training, may handle more challenging inquires.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

PHYSICAL DEMANDS

None specified.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

EEO/DEI STATEMENT

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

ABOUT THE COMPANY

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.