Customer Service Representative II

ODW Logistics, Inc; Lockbourne (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid vacation and holidays

Career advancement

Recognition awards

Tuition reimbursement

401k matching

Referral bonuses

Employee discounts

Job summary

ODW Logistics is seeking a Warehouse Customer Service Representative II to handle receiving, storing, maintenance, shipping and invoicing of customer inventory in a fast-paced warehouse. You will work with the warehouse leadership team, employees and customers to ensure accurate processing and reporting.

The ideal candidate has 1–2+ years in customer service, proficiency with Microsoft Office, and AS400 WMS familiarity.

Qualifications

• 1–2+ years of customer service experience preferred.
• High school diploma or equivalent preferred.
• Proficiency in Microsoft Office tools and data entry.
• Previous experience with Warehouse Management System (AS400) preferred.

Responsibilities

• Process and monitor shipping and receiving transactions and documentation.
• Communicate with transportation, management, coworkers and customers.
• Manage customer information using WMS and Office tools.
• Monitor damaged or on-hold product and notify vendors.
• Collaborate with customers on workflow and timely responses.
• Resolve discrepancies in customer, inventory, orders and inbounds.
• Prepare daily/monthly customer reporting documentation.
• Perform other duties as assigned.

Skills

Communication skills

Team-oriented

Patience & adaptability

Conflict resolution

Time management

Education

High school diploma

Tools

AS400

Microsoft Office

Job description

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce.

The Warehouse Customer Service Representative II (CSR) handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The CSR works directly with the warehouse leadership team, employees and customers.

Warehouse Customer Service Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Why ODW?

• Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
• Paid vacation and holidays
• Career advancement
• Recognition Awards
• Tuition Reimbursement
• Company Matching 401k
• Referral bonus opportunities
• Company Discounts Program

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to apply, even if you don’t meet every qualification.

Education & Experience

• 1 – 2+ years of customer service or related experience preferred
• High School diploma or equivalent education/work experience preferred
• Proficiency in Microsoft Office tools, data entry and internet application experience preferred
• Previous experience with Warehouse Management System (AS400) preferred

Capabilities

• Ability to work in a fast-paced, team-oriented environment
• Excellent verbal and written communication skills
• Patience and adaptability
• Conflict resolution and technical proficiency
• Problem-solving and time management skills

Physical & Mental Requirements

• Hear, read and comprehend, write and communicate
• Continuously sit, type and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

Experience Fulfillment At Odw Logistics.

INDHR