Customer Service Representative II

Mechanics Bank; Harbor Pines (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Tuition reimbursement

Other listed benefits

Job summary

Mechanics Bank seeks a full-time Customer Service Representative II at the Harbor City Branch to grow customer relationships, provide teller services, and offer product recommendations. You will guide customers from introduction to needs assessment, handling accounts and processing tasks with a focus on superior service.

The role emphasizes acquiring new customers, cross-selling bank products, and maintaining product knowledge while delivering exceptional service in a fast-paced branch

Qualifications

• Minimum of 2 years cash handling and customer service experience; banking experience preferred.
• Experience opening new deposit accounts preferred.
• Strong communication, teamwork and reliability.

Responsibilities

• Interview and profile customers to recommend banking products and services.
• Open and close customer accounts including checking, savings, CDs, and IRAs.
• Cross-sell products and services and refer to other units as needed.
• Process teller services and maintain accurate cash handling records.
• Deliver exceptional service and participate in community events.

Skills

Cash handling

Customer service

Cross-selling

Banking software

Education

High school diploma or equivalent

Tools

Word

Excel

Teller/bank software

Job description

Overview

Mechanics Bank is seeking a full-time Customer Service Representative II at the Harbor City Branch. The role focuses on acquisition, retention, and expansion of new and existing customer relationships, delivering exceptional customer service by guiding the customer experience from introduction through profiling, needs assessment, and product recommendations based on Mechanics Bank offerings. Provide teller services and perform processing tasks while maintaining superior customer service at all times.

What you will do

New Accounts / Sales Activities

• Interview and profile new and existing customers to recommend appropriate banking products and services.

• Partner with other business lines to identify sales opportunities and deliver an outstanding customer experience.

• Open and close customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.

• Identify and act on sales opportunities, cross-sell bank products and services, ensure products meet customer needs, and make referrals to other business units for non-banking products.

• Participate in sales programs to generate new customers.

• Sell financial products and services to meet referral goals and performance targets.

• Maintain thorough knowledge of bank products and services.

• Actively listen to customers and maintain a friendly, professional attitude; resolve difficult situations with creativity, tact and diplomacy.

• Support branch lobby management.

• Demonstrate proficiency in providing exceptional customer service utilizing the STAR qualities (Seamless, Trustworthy, Attentive, Resourceful) in person or on the telephone.

• Look for ways to exceed customer expectations and surprise them with above-and-beyond service.

• Participate in two community events per year.

Teller Activities

• Process daily teller services including deposits, withdrawals, holds, loan payments, stop payments, transfers, direct deposits, cash advances, verifications of deposit, debit card requests, wire transfers, and related tasks.

• Balance cash drawer independently and maintain cash over/short records per policy.

• May be assigned control of vault cash; follow guidelines to maintain limits, meet cash shipment requirements, and balance daily.

• Perform responsibilities such as ATM processing and balancing, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch reports.

• Assist other CSRs in completing work assignments and balancing.

Operational Activities

• Participate in branch audit functions.

• Follow Mechanics Bank policies and procedures and meet regulatory requirements.

• Perform all other duties as required.

Service Activities

• Actively listen to customers and maintain a friendly, positive, professional attitude; resolve difficult situations with creativity, tact and diplomacy.

• Support branch lobby management.

• Demonstrate proficiency in delivering exceptional customer service using the STAR qualities in person or on the telephone.

• Look for ways to pleasantly surprise customers with above-and-beyond service.

• Participate in two community events per year.

Who you are

• Minimum of 2 years cash handling and customer service experience; banking experience preferred.

• Some experience in opening new deposit accounts preferred.

• Additional experience may be considered in lieu of degree.

• Demonstrated success in cross-selling banking services and products.

• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.

• Excellent written and oral communication skills required.

• PC experience required; Word, Excel, and teller/bank software preferred.

• Must be a self-starter, dependable, able to work within deadlines under pressure.

• Good judgment and ability to handle confidential information.

• Ability to work quickly and accurately, analyze information, and make decisions.

• Willingness to assume additional responsibilities/duties/projects as they arise.

• High school diploma or equivalent.

ADA Requirements

• The physical demands described here are representative of those that must be met to successfully perform essential functions.

• The work environment characteristics described here are representative of those an employee encounters while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing duties, the employee is regularly required to sit and talk or hear, use hands to finger, handle, or feel objects, tools, or controls.

• Occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

• Occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required include close vision.

• Noise level in the work environment is usually moderate.

Pay and Benefits

• Pay Range: $20.00 - $24.00 per hour

• Eligible for Retail Incentive Plan

• Benefits: Medical, dental, vision, life insurance, 401(k), flexible spending accounts, tuition reimbursement, and other listed benefits; details provided in policy.

Final compensation package will be determined by experience, education and skill level. Mechanics Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, genetic information, veteran status, disability, gender identity, sexual orientation, or other bases prohibited by applicable law.