Customer Service Representative II

Motion Industries; Fort Wayne (IN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Paid vacation and holidays

Job summary

Motion Industries in Fort Wayne, IN is seeking a Customer Service Representative II under general supervision to accurately determine and meet customer expectations. The role may guide less experienced reps or support specific customers.

The position handles inquiries, quotes, order entry, and ensures profitability through pricing negotiation while maintaining appropriate inventory levels and delivering reliable service.

Qualifications

• High school diploma or GED with 3–5 years related experience.
• Excellent written and verbal communication.
• Ability to multi-task and manage time effectively.
• Strong negotiation and basic product knowledge.

Responsibilities

• Answer customer inquiries, provide quotes, and enter orders.
• Process orders by phone, fax, email, or counter sales.
• Negotiate pricing within approved parameters to influence gross profit.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Maintain inventory levels and expedite backorders.
• Assist less experienced reps and support specific customers.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Ft Wayne, IN, USA

Full time

R26_0000027304

SUMMARY:

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES :

• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.