Customer Service Representative II

Wiraa; Boston (MA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading community health center in the Boston area seeks a Contact Center Representative to provide high-quality service and administrative support for patients. The role includes managing appointment scheduling and conducting outreach calls in a flexible work environment. Candidates must have strong communication skills and experience in a customer service setting.

Benefits

$1,000 sign-on bonus

Career development opportunities

Flexible work environment

Exposure to healthcare systems

Qualifications

• Minimum of 1 year experience in customer service or call center.
• Bilingual fluency in Spanish and English preferred.
• Familiarity with medical terminology and healthcare systems.

Responsibilities

• Answer inbound calls and assist patients with scheduling.
• Process prescription refill requests.
• Document patient interactions in EPIC system.

Skills

Strong verbal communication

Written communication

Customer service

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

EPIC electronic medical records

Job description

5 days ago Be among the first 25 applicants

About The Company

NeighborHealth is one of the largest community health centers in the United States, serving the greater Boston area. Formerly known as East Boston Neighborhood Health Center, we are committed to providing accessible, high-quality care to diverse populations. Our inclusive workplace supports personal and professional growth, emphasizing community impact, innovation, and collaboration across all roles—from clinical staff to administrative professionals.

About The Company

NeighborHealth is one of the largest community health centers in the United States, serving the greater Boston area. Formerly known as East Boston Neighborhood Health Center, we are committed to providing accessible, high-quality care to diverse populations. Our inclusive workplace supports personal and professional growth, emphasizing community impact, innovation, and collaboration across all roles—from clinical staff to administrative professionals.

About The Role

We are seeking a motivated and compassionate Contact Center Representative to join our dynamic team. In this role, you will be the first point of contact for our patients via phone, providing high-quality service and administrative support. Responsibilities include managing appointment scheduling, prescription refill coordination, and conducting outreach calls. This position offers flexibility in work location (remote, hybrid, or onsite), and is ideal for someone with strong communication skills who thrives in a patient-centered environment.

Responsibilities

• Answer inbound calls and assist patients with scheduling, rescheduling, or canceling appointments
• Process prescription refill requests according to clinic protocols
• Document patient interactions clearly in the EPIC electronic medical record system
• Route messages and calls appropriately to internal departments
• Conduct outbound calls to support patient outreach efforts
• Maintain a high standard of professionalism and empathy in all communications
• Collaborate with team members to ensure consistent and efficient service delivery
  
  

Qualifications

• High school diploma or GED required
• Minimum of 1 year experience in customer service, administrative support, or a call center environment
• Strong verbal and written communication skills
• Proficiency in Microsoft Office applications
• Bilingual fluency in Spanish and English preferred
• Familiarity with EPIC or other electronic medical record systems preferred
• Excellent judgment, attention to detail, and organizational skills
  
  

Benefits

• $1,000 sign-on bonus
• Choice of fully remote, hybrid, or onsite work environment
• Career development and advancement opportunities within the organization
• Exposure to healthcare systems and medical terminology
• Collaborative team culture in a mission-driven organization
  
  

Equal Opportunity

NeighborHealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability status, veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Technology, Information and Internet

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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