Customer Service Representative I - Utility Billing

Brunswick County; Bolivia (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Brunswick County is seeking a Customer Service Representative for the Utility Billing Department. This role involves processing water service applications, managing customer accounts, and ensuring excellent service through direct interaction with utility customers. Ideal candidates should possess strong communication skills and relevant experience in clerical or bookkeeping roles.

Qualifications

• Six months to one year of experience in clerical and/or bookkeeping work.
• Ability to operate office machines.
• Must be able to lift 10 - 20 pounds occasionally.

Responsibilities

• Process customer applications for water services.
• Collect payments, verify posting to accounts, and prepare cash reports.
• Address customer inquiries regarding routine requests.

Skills

Communication

Customer Service

Attention to Detail

Education

High school diploma or equivalent

Job description

Brunswick County Utility Billing Department is currently accepting applications for aCustomer Service Representative to join our team. The Customer Service Representative is responsible for processing customer applications for water services and assisting with the set-up and maintenance of customer accounts. Work includes:

• Collecting payments for water and sewer usage.
• Verifying and posting payments and charges to customer accounts.
• Daily balancing of cash drawer.
• Preparing daily cash reports and end-of-day bank deposit reports and tracking weekly and monthly bank deposit totals.
• Preparing and maintaining a variety of records and files.
• Addressing customer questions regarding routine requests for information.

The Customer Service Representative will have frequent and direct interaction with utility customers, both in person and by phone. Excellent communication skills and the ability to provide a high level of customer service while exercising tact and courtesy when dealing with the public is required. This position reports directly to the Deputy Utility Billing Manager. High school diploma (or equivalent) AND six (6) months to one (1) year of experience in clerical and/or bookkeeping work;OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Physical Requirements
Must be physically able to operate a variety of automated office machines including computers, calculators, copiers, facsimile machines, etc. Must be able to exert up to 10 - 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.