Customer Service Representative I - SHP (Remote Option)

Marshfield Clinic; Marshfield (WI); Remote; USD 35,000 - 50,000; Full time

Job summary

A healthcare organization based in Wisconsin is seeking an experienced customer service representative. The role involves ensuring positive interactions with clients, handling inquiries via phone, and providing timely resolutions. Candidates should have a minimum of two years in customer service, be adept at communication, and able to manage high-pressure situations. This position allows for remote work and offers opportunities for career advancement.

Benefits

Career advancement opportunities

Flexible remote work hours

Continuous training and coaching

Qualifications

• Minimum of two years of experience in customer service.
• Demonstrated proficiency in handling high-pressure situations.
• Exceptional verbal and written communication skills.

Responsibilities

• Ensure positive customer interactions with members of Security Health Plan.
• Interact with members via telephone to resolve inquiries.
• Escalate complex issues to a Benefit Specialist as needed.

Skills

Customer service experience

Communication skills

Problem-solving

Education

Associate or Bachelor’s Degree in business administration

Job description

Overview

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours
• Supportive and collaborative work environment
• Engage in meaningful interactions, contributing to patient and customer satisfaction
• Continuous training and coaching provided to enhance customer service skills

What to Expect (Job Responsibilities)

• Ensure positive customer interactions with members of Security Health Plan
• Interact with members, applicants, providers, and agents via telephone
• Identify customer concerns and research inquiries to provide timely resolutions
• Escalate complex issues to a Benefit Specialist as needed
• Participate in ongoing training to improve customer service abilities

What is Required (Qualifications)

• Minimum of two years of experience in customer service
• Demonstrated proficiency in handling high-pressure situations
• Exceptional verbal and written communication skills
• Remote applicants must confirm internet speeds of at least 50 download and 10 upload
• Must not be excluded from participation in any federally funded program, including Medicare and Medicaid

How to Stand Out (Preferred Qualifications)

• Associate or Bachelor’s Degree in business administration
• Experience working in a health insurance call center
• State of Wisconsin Insurance Agent’s license

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