Customer Service Representative I or II

City Of Lathrop; Lathrop (CA); On-site; USD 76,000 - 92,000; Full time

Job summary

The City of Lathrop is seeking a Customer Service Representative I or II to support the Finance Division with in-person, email, and phone customer service. The role includes clerical/accounting duties such as accounts payable/receivable, utility billing, licenses, and cashiering.

CSR II adds accounting responsibilities and experience beyond CSR I. This on-site position serves residents and businesses in Lathrop, California, with opportunities for growth.

Qualifications

• Two years of general clerical/reception/public service experience for CSR I.
• CSR II requires two years of clerical accounting experience plus one year in accounts payable/receivable/billing.

Responsibilities

• Performs clerical and accounting duties, including accounts payable/receivable and billing.
• Handles customer service at front counter, over phone and via email; assists with licenses and permits.
• Maintains records, processes payments, and prepares deposits; supports utility billing and cashiering.

Skills

Cash handling

Customer service

Data entry

Reception

Accounts payable

Accounts receivable

Billing

Education

High school diploma

Accounting coursework

Tools

Accounting software

Job description

Customer Service Representative I or II

The level at which an individual is hired is based on their qualifications and experience.

Position closes 9/4/2026 OR until 100 applications have been received.

The Position

The City of Lathrop is accepting applications for the position of Customer Service Representative I or II. This position directly supports our Finance Division which involves extensive customer service in person, by email and by telephone. Daily responsibilities include but are not limited to clerical and technical accounting duties, accounts payable, accounts receivable, utility billing, and business/animal license processing and performs other related duties as required.

About Lathrop

Incorporated in 1989, the City of Lathrop is located in the Northern San Joaquin Valley and sits east and west of the San Joaquin River. Interstate 5, Interstate 205, and State Route 120 intersect within the city. We are located approximately 70 miles east of San Francisco and 70 miles south of Sacramento. Monterey, Santa Cruz, Napa Valley, and the Sierra Nevada Mountains are all located within 2 hours of Lathrop. Lathrop is centrally located within a 30-minute commute of Tracy, Manteca, Stockton, Ripon, Lodi, Modesto, and Livermore.

The Department’s January 1, 2026, population estimates show Lathrop grew from 38,791 residents in 2025 to 40,942 residents in 2026, an increase of 2,151 people, or 5.5%. The report ranks Lathrop as the second fastest-growing city in California with a population over 30,000, behind only Mountain House. Lathrop also ranked fifth among California cities under 300,000 residents for the largest numeric population increase. With the continued growth in the residential communities, our population is anticipated to reach approximately 70,000.

Essential Functions

• Performs a variety of clerical and technical accounting duties, which depending on the area of assignment may include accounts payable, accounts receivable, business and animal license processing/issuing and general accounting duties; provides customer services in person and by telephone; performs cashiering duties.
• Receives payments, issues receipts, balances cash and prepares daily bank deposits; gathers payments and documents from the outside drop box; records debits and credits to cash analysis sheet; performs data entry and posts receipts to various City accounts and funds; operates cash register.
• Acts as the City’s main receptionist; answers and routes calls as appropriate; receives the public at the front counter; answers questions and processes requests; sorts and processes Department mail; maintains a variety of records and files; orders supplies for the Department.
• Processes all business license requests; assists customers with questions regarding business licenses; routes all business license requests to appropriate departments for approval; maintains posting of payments; mails renewals and past due notices; prints and mails all business licenses upon approval; maintains business license files; notifies Code Enforcement of non-renewals.
• Performs customer service as it relates to the City’s Utility services, including billing issues, new accounts, cancellations of accounts, work orders and researching balances owed; performs utility billing duties as required.
• Handles accounts payable; sorts and distributes invoices from vendors; contacts vendors regarding invoices and payments; processes invoices; receives departmental approval; enters all pertinent information into the City’s computer system; generates, prints, signs and mails checks for payment; files and maintains copies of checks with invoice backups; creates various accounts payable reports.
• Prepares accounts receivable; receives and posts payments for utility billing, business licenses and various fees for other departments.
• Builds and maintains positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff and the public.

Supervision Received/Exercised

Customer Service Representative I: Receives immediate supervision from the Customer Service Supervisor or higher-level staff. Incumbents in this classification do not routinely exercise supervision.

Customer Service Representative II: Receives immediate supervision from the Customer Service Supervisor or higher-level staff. Incumbents in this classification do not routinely exercise supervision. Customer Service Representative II Receives general supervision from the Customer Service Supervisor or higher-level staff. Incumbents in this classification do not routinely exercise supervision but may train lower-level staff.

Salary

• Customer Service Representative I: $63,602- $77,309/year
• Customer Service Representative II: $75,603 - $91,896/year

Experience And License/Certifications

Customer Service Representative I

The equivalent of two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact and public service work, providing information and/or directing requests over the telephone and at a public counter.

Customer Service Representative II

The equivalent of two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact and public service work, providing information and/or directing requests over the telephone and at a public counter and one (1) year of responsible clerical accounting experience, including financial or statistical record keeping, cashiering, accounts receivable, accounts payable, business licenses, and utility billing, and a high school diploma or equivalent supplemented by specialized coursework in accounting or business practices.

EEOC

The City of Lathrop is an Equal Employment Opportunity Employer. It is the policy of the City to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor.

Reasonable Accommodations

The City of Lathrop is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at [phone] at least five days prior to the scheduled date or deadline.

Retirement

• Tier one - CalPERS Classic employees prior to April 30, 2011; 2% at 55 Public Employees Retirement System (PERS) retirement benefit.
  • Employee contribution is 7%.
• Tier two - CalPERS Classic employees hired after April 29, 2011; 2% at 60 Public Employees Retirement System (PERS) retirement benefit.
  • Employee contribution is 7%
• Tier three - New CalPERS members hired after December 31, 2012; 2% at 62 Public Employees Retirement System (PERS).
  • Employee contribution is 7.75%

Social Security/Medicare

No participation in Social Security; there is a deduction for Medicare

Retiree Health

• City-paid retiree medical 55-65 = same health benefits premium as active employees (Retiree +1)
• City-paid medical at Medicare eligibility (65) = Minimum Employer Contribution ($158 for 2025)
• Vesting Schedule upon retirement from the City:
  • Hired on or before December 31, 2014, 100% vested
  • Hired on or after January 1, 2015
    • 25% vested at 5 years
    • 50 % vested at 10 years
    • 100% vested at 15 years

Health Insurance

The City’s base contribution toward medical, dental and vision is $2,187. If medical is selected, the City shall contribute an additional $200 per month for employee + 1 coverage, or an additional $300 per month for family coverage.

Vacation

• 0-4 Years: 80 hours (accrued bi-weekly)
• 5-9 Years: 120 hours (accrued bi-weekly)
• 10+ Years: 160 hours (accrued bi-weekly)

Holidays

Twelve days annually and one floating holiday. New employees hired after July 1st shall not accrue a floating holiday until the following July 1st.

Sick Leave

96 hours (accrued bi-weekly). Upon accumulation of 96 hours sick time, up to 40 hours may be converted to vacation as outlined in the Personnel Rules and Regulations.

Term Life Insurance

City paid coverage equal to annual salary.

Deferred Compensation

Voluntary employee participation in four (4) 457 plans.

Employee Assistance Program

The EAP provides clinical and short-term counseling, as well as assistance for financial, legal, childcare and eldercare issues.

Tuition Reimbursement

Up to $3,000 per calendar year with pre-approval.

Flexible Spending

Voluntary employee participation in medical and dependent care flexible spending accounts.

Additional Questions

01. Please provide a summary of your experience in accounts payable, accounts receivable, and general accounting functions.

02. This position may serve as a customer service representative, including greeting members of the public, processing payments, answering telephone inquiries, and assisting residents with establishing new utility accounts. Describe your experience in these areas, specifically noting any responsibilities related to cash handling and credit card payment processing.