Customer Service Representative I (M-F 6:00am to 2:30pm)

Niagara Bottling; Diamond Bar (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

401(k) with company match

Health Savings Account

Job summary

Niagara Bottling in Diamond Bar, CA is seeking a Customer Service Representative I (Mon-Fri 6:00am–2:30pm) to support Operations, Planning, Cost Management and Sales in meeting customer needs.

The role emphasizes delivering timely responses, managing delivery or pickup schedules, and maintaining accurate order information while building productive relationships across departments.

Responsibilities

• Schedule customer delivery and pickup appointments
• Respond to customer emails/inquiries within 30 minutes and provide resolution by EOD
• Maintain Open Order reports and track order status
• Coordinate with Operations, Planning, Cost Management and Sales
• Research inventory imbalances and identify root causes
• Prepare weekly customer scorecard and present updates to stakeholders

Job description

At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Customer Service Representative I (M-F 6:00am to 2:30pm)

Customer Service Representative I (CSR I) is our first level of support for internal and external customer. Assist with the overall customer needs and other queries by working closely with Operations, Planning, Cost Management, and Sales team

Essential Functions

• Schedule customer delivery appointments and/or customer pickup appointments (50%)
• Opportunity to advocate for the customer by resolving and assist with inquiries and concerns (25%)
• Track customer delivery appointments and/or customer pickup appointments (25%)
• Assigned low volume accounts for management
• Acts as an advocate for the customer with a balanced and objective approach
• Responds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noon
• Ownership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development efforts
• Awareness of all SKU’s in the customer portfolio and sourcing options for all items
• Researches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutions
• Completes a weekly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior
• Maintains a compliant Open Order Report
• Utilizes the resources available to develop their analytical, interpersonal and problem solving skills and further their Niagara knowledge
• Establishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales, and Operations
• Monthly/Quarterly Customer Updates and Presentations
• Responsible for interdepartmental cross training and understanding the supply chain process
• Consistent punctually and attendance is an essential function of the job

Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

Minimum Qualifications:

• 0 Years – Experience in Field or similar manufacturing environment
• 0 Years – Experience in Position
• 0 Years – Experience managing people/projects *experience may include a combination of work experience and education

Preferred Qualifications:

• 2 Years– Experience in Field or similar manufacturing environment
• 2 Years – Experience working in Position
• 0 Years – Experience managing people/projects *experience may include a combination of work experience and education

Competencies

• Lead Like an Owner
• Makes safety the number one priority
• Keeps alert for safety issues and escalates immediately
• Effectively prioritizes tasks based on department goals
• Shows respect to others and confronts interpersonal issues directly
• Prioritizes resolution of customer issues effectively
• Responds promptly and honors commitments to internal and external customers
• InnovACT Makes recommendations to continuously improve policies, methods, procedures, and/or products
• Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
• Increases performance through greater efficiency
• Find a Way
• Seeks to develop technical knowledge through learning from other experts
• Understands interdepartmental impact of individual decisions and actions
• Seeks solutions rather than placing blame
• Empowered to be Great
• Consistently looks for ways to improve one’s self through growth and development opportunities
• Communicates clearly and promptly up, down, and across
• Communicates effectively to manage expectations

Education

Minimum Required: High School Diploma

Preferred: Bachelor's Degree in a related field or equivalent work experience

Certification/License

Required: N/A

Preferred: N/A

Foreign Language

Required: None

Preferred: None

Typical Compensation Range Pay Rate Type

Hourly $20.92 - $28.24 / Hourly

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family: Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more! https://careers.niagarawater.com/us/en/benefits

* *Los Angeles County applicants only**

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.

Niagara Bottling, LLC has been family owned and operated since 1963. Niagara is a leading bottled water manufacturer in the U.S., supplying major retailers across the nation. With incredible growth over the past several years, the career possibilities at Niagara are endless! Niagara’s culture is fast-paced, innovative and intensely collaborative. Our Team Members are passionate, driven and always find a way to get the job done. We work hard and play hard while staying true to our family atmosphere. From competitive benefits and retirement options to educational reimbursements, ongoing training courses and exciting career advancement opportunities, at Niagara we truly take care of our Team Members. We hope that you consider joining our Niagara family!

Niagara Bottling LLC is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.